As our future House Manager, you will oversee the operations and management of multiple Supported Independent Living (SIL) Homes across inner South- West Adelaide. In this full-time role, you will be responsible for the day-to-day activities, financial management, and strategic direction of our SIL services. This role is essential in ensuring our commitment to serving the community effectively while providing dedicated support to our valued Participants.

Primary Responsibilities

Oversee daily operations of our Supported Independent Living Homes.

Lead and model effective person-cantered practices by working individually with participants, supporting their goals, engaging with families, and collaborating with local service providers.

Implementations of Restrictive Practices

Medication Management

Monthly Site Audits

Follow organisation Participant Risk Management Plan

Complete participant risk assessment

Follow the organisation work health & Safety Policers and Procedures

Ensure the team provides high-quality support aligned with participant care plans and outcomes.

Develop rosters, allocate staff according to participants’ needs, and manage planned leave.

Provide onboarding, orientation, and training to new employees to support their growth and engagement.

Conduct monthly team meetings and supervision to assess team performance.

Conduct monthly Participants get togethers for feedback and Continuous Improvement

Collaborate with staff, participants, families, and stakeholders to address and resolve concerns.

Manage on-site support, review incidents, and address complaints.

Ensure staff adherence to Western Care's Code of Conduct, policies, and procedures.

KPI Indicators

Ensure staff have mandatory compliance documents completed and uploaded

Ensuring staff meet NDIS Practice Standards

Robust Rostering schedule completed fortnightly

Ensure monthly team meetings and supervisions are conducted and reported to the people and Quality Manager

Conduct Monthly site inspections and prepare monthly report to the people and Quality Manager

Work within budget Lines by the People and Quality Manager

Work within calendar months to ensure smooth operations schedule are maintained

Conduct monthly participant feedback for data collection implementation of continuous improvement register for all sites

Core Requirements

Minimum of 2 years’ experience in Supported Independent Living (SIL) with a strong understanding of the NDIS.

Should have an experience of Mental Health, Dementia, Nursing exp - Highly desirable

Being available for On-call duty on a rotational basis/after hours or as required by Western Care Support.

On-going supervision and training of support workers on administrative tasks related to daily reporting procedures, documentation, and incident management.

Regular overseeing of restricted practice audit tools and medication practices.

Proven ability to lead, coach, and develop a team to deliver quality outcomes.

Skilled in planning, time management, problem-solving, and achieving quality outcomes.

Ability to work autonomously and collaboratively in a team.

Understanding of community services, networks, and supports.

Experience with behavioral management plans, restrictive practices, high medical needs, manual handling, and medication administration.

Empathy and a genuine passion for making a difference.

Understanding of the NDIS Quality and Safeguarding framework.

Relevant immunization documentation.