Ongoing Position

45.6 hours per fortnight (0.6 FTE)

The position of Client Services Worker is to provide an opportunity for an experienced and passionate individual to assist in the day-to-day operations of BCHS. The front reception desk creates the first and the last impressions for clients. It is an expectation of Client Services staff to continually ensure the highest consumer experience for all clients, in every interaction.

About BCHS

Bendigo Community Health Services has cared for the health and wellbeing of the Bendigo community for 50 years. We employ more than 280 people across a broad range of services.

The success of BCHS starts with our staff, who have a high level of professionalism and dedication, allowing us to deliver quality services for the community, with a particular focus on vulnerable people.

Added benefits of working with BCHS include:

Salary packaging

Purchasing leave

Study assistance

Training programs

Novated leasing

The Position

This position will, under the direction of the Senior Leader Client Services, provide the highest quality customer service in the form of front desk reception and administrative support services to internal and external stakeholders and BCHS’ staff in a non-judgmental, timely and friendly manner.

The administrative nature of the role includes a range of duties that support the organisation in ensuring effective client registrations and efficient referrals, ensuring documentation is managed with the utmost attention to detail and urgency.

Key Selection Criteria

Essential:

Experience in frontline reception services preferably in a medical reception or other health organisation environment.

Demonstrated ability to provide high level administrative support in a high-profile organisation.

Excellent verbal and written communication and interpersonal skills.

Ability to interact with a diverse range of clients in a private and confidential manner.

Ability to learn quickly and manage change.

Excellent organisation awareness including capacity to deal sensitively and professionally with confidential and sensitive issues.

Demonstrated ability to build and maintain positive and productive working relationships.

Ability to work as a member of a multi-disciplinary team.

Excellent organisational and time management skills and the ability to work under pressure and meet defined deadlines.

Experience in using a range of software packages including consumer management systems (Best Practice, TRAK and or HIC online would be an advantage) and desktop software such as Microsoft Office.

Experience with cash handling and receipting.

Desirable:

Working knowledge of Medicare.

Current Driver’s Licence.

Probity requirements

A Police Check (paid for by BCHS)

Current Employee Working with Children Check or willingness to obtain

For further information about the position contact Kim Wallace on 5406 1200.

To view the position description please go to https://www.bchs.com.au/careers/current-jobs

Applications addressing the Key Selection Criteria should be emailed to [email protected] by 10pm Monday 30 June 2025.

Bendigo Community Health Services encourages applications from individuals of all backgrounds and abilities.

Applications will be acknowledged upon receipt. Applicants are requested to contact Human Resources on telephone 5406 1227 if an automatic acknowledgement has not been received.