Are you passionate about creating exceptional customer experiences in a premium shopping centre environment? We’re looking for a Guest Experience Manager to lead a high-performing guest services team and champion customer excellence.

What You’ll Be Doing:

• Lead and develop the Guest Experience strategy across the centre
• Manage and mentor the Guest Experience team, ensuring premium service standards
• Act as the face of the centre for customers, retailers, contractors and stakeholders
• Oversee day-to-day guest operations, complaints, and service feedback
• Drive innovation in customer service delivery and reporting

What You’ll Bring:

• Proven leadership in a customer-facing management role
• Strong communication and stakeholder engagement skills
• Excellent knowledge of customer service functions and local community networks
• Ability to resolve escalated issues with professionalism and empathy
• Passion for premium service delivery and team development

Why Join Us?

• Vibrant, collaborative work culture in a premium retail environment
• Competitive salary + annual STI bonus
• Be a key part of shaping memorable experiences for thousands of guests

Apply now to bring your passion for people and service to life in a leadership role that makes an impact.

For more information, contact Erin Dixson at [email protected] or 0431 682 311.