Hotel Shamrock Bendigo is looking for a customer service professional to join our front office team.

About the role:

This role involves completing all the duties of front office reception, including providing friendly, personalised customer service, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (e.g. check in, explaining hotel facilities and location, check out), and ensuring the smooth running of all accommodation aspects of our business.

By bringing your customer service passion to work every day, you will help us anticipate our guests' needs and deliver a memorable service experience.

About you:

To succeed in this role you will not only be reliable and a great communicator but will also possess the following attributes:

Have a genuine passion for customer service

Have a friendly and approachable nature with a warm and welcoming demeanor

Have sound time management skills with the ability to multi task

Have exceptional customer service skills and experience

A team player attitude and ability to build positive working relationships

High level of accuracy and attention to detail

Prior experience with RMS highly regarded

This role requires the successful candidate to work a variety of weekday and weekend shifts.

If this sounds like you and you are looking for your next career move, then apply now.

Please submit your up to date resume and cover letter addressing the above required attributes via Seek. Please note only successful applicants will be contacted. Must have full visa working rights.