GolfBox is seeking a driven and customer-focused Store Manager to lead our retail team and play a key role in delivering excellence across store operations, sales, and customer service.

About the Role:

As Store Manager, you’ll lead a dedicated team, deliver outstanding customer service, and ensure smooth daily operations. The successful candidate will demonstrate a strong focus on sales and a commitment to delivering exceptional customer experiences. A general knowledge of apparel and prior retail experience will be highly regarded.

Key Responsibilities:

· Lead and motivate a high-performing team, fostering a supportive and collaborative culture.

· Provide hands-on training and coaching to staff, ensuring excellent customer service and product knowledge.

· Oversee daily store operations, ensuring compliance with policies, procedures, and safety standards.

· Manage stock control, inventory, and merchandising to optimise sales and profitability.

· Build strong relationships with customers, creating positive, personalised shopping experiences.

· Achieve and exceed store KPIs through proactive sales leadership.

· Analyse sales and budgeting data to identify trends and growth opportunities.

· Plan and execute promotional campaigns in collaboration with the marketing team.

· Use systems like NetSuite, Excel, and email to manage operations and communication.

· Oversee specialist services such as custom fittings and consultations to enhance customer loyalty.

Qualifications & Experience:

· Diploma-level qualification in Retail Leadership or a related field, or commensurate work experience in retail management.

· Proven experience in a similar store management role within a fast-paced retail environment.

· Strong leadership and team development skills.

· Exceptional customer service and communication abilities.

· A commercial mindset with a focus on results and growth.

· Proficiency with inventory systems and retail software (NetSuite experience a plus).

· A passion for golf is highly desirable!

Why Join GolfBox?

If you're ready to challenge yourself and believe you can make a meaningful difference, this role is ideally suited to you.

As part of our team, you’ll enjoy a great working environment, a rewarding and dynamic role, and the opportunity to deliver best-in-class service to our valued customers.

As WA's leading golf retailer, GolfBox provides the ideal platform to contribute to — and build upon — our company’s proven success.

Apply now to become part of the GolfBox team and help shape the future of golf retail in Western Australia!