About us

The Aboriginal Art Centre Hub of Western Australia (AACHWA) advocates on behalf of its member art centres located in regional and remote Western Australia. AACHWA delivers professional development programs for managers, boards, and artists; provides recruitment advice and services; and acts as an advocate to, and central point of contact for, Regional, State and Federal funding bodies.

About the role

We are seeking a Member Services Manager to join our dynamic team at our Perth office in a full-time fixed term (12-month) capacity.

The Member Services Manager is responsible for supporting the CEO in the delivery of key organisational strategies. Through strategic oversight, delivery of services, and the development of key resources, the Member Services Manager will uphold AACHWA's commitment to nurturing the operational success of our member centres while being responsible for developing, implementing and improving AACHWA’s core business services for art centres.

The successful candidate will also work with skilled specialists (Legal, HR, Financial) to deliver a suite of professional services to art centres while working closely with the broader AACHWA team to ensure that all opportunities to build art centres’ operational strengths are met.

The Member Services Manager at AACHWA will operate in a dynamic and culturally rich work environment that demands flexibility, adaptability, and a strong commitment to cultural sensitivity and community engagement. While the role will be based in Perth, it will involve travel to remote and regional parts of Western Australia.

Key functions of the role will include:

Design, coordinate and deliver art centre services.

Gather feedback and evaluations of member services and improve accordingly.

Oversee and manage recruitment of art centre managers on behalf of and in collaboration with art centres; this may include application management, shortlisting, interviews, contracting and onboarding

Facilitate and oversee organisational reviews of art centres – including financial, governance and operational.

Work in collaboration with legal and governance support (if required) to develop contracts and templates and ensure legal compliance across all services work.

Work in collaboration with financial support (if required) to assess financial wellbeing of art centres and provide strategic advice.

Work in collaboration with external HR support (if required) to ensure best practice recruitment methods are in place and templates are of a best practice standard.

Conduct art centre manager probationary reviews in collaboration with art centres.

Provide in-person and online support to art centres for operational matters as determined by scope of services.

In collaboration with the programming team organise and facilitate training, workshops, webinars for skills development for art centres in operational, financial, governance and other areas.

Explore other benefits for art centres that could be centralised and managed by AACHWA as a subscription service including IT, finance, Employee Assistance Programs, etc.

Increasing or diversifying the income of their area of responsibility.

Management functions, including planning, direction, control, and evaluation of projects or functions. Effective and strategic management of activities.

Advise on complex matters to internal and external stakeholders, including advice and contribution towards policy matters.

Responsibility for budgeting and financial management, including oversight of organisational spending according to established procedures.

Administration tasks as required.

Who are we looking for?

Essential Criteria:

Bachelor’s degree (or higher) in Human Resources, Business, Law or a related field

A profound understanding of and sensitivity to Aboriginal cultures, traditions, and community dynamics.

Experience working with Aboriginal communities.

Strong leadership qualities with the ability to manage and oversee diverse projects, including managing budgets and timelines.

Excellent verbal and written communication skills, including the ability to effectively communicate with a variety of stakeholders, from colleagues to Aboriginal community representatives.

Ability to navigate and resolve conflicts and interpersonal challenges in complex environments.

Capacity to identify challenges and develop practical, innovative solutions, particularly in the areas of organisational support and operational development.

Experience in HR processes, including recruitment, onboarding, and staff reviews.

Proficiency using Microsoft office, such as word and excel?

Willingness to travel to and work in remote/regional areas of Western Australia

Desirable Criteria:

Bachelor’s degree (or higher) in Human Resources, Business, Law or a related field.

Experience with working in the Not-for-Profit sector

Experience in implementing and managing digital tools and platforms to enhance organisational efficiency

Experience with budgeting, financial analysis and resource allocation, especially in relation to operational and staffing aspects

Demonstrated experience in fundraising, relationship building and maintaining successful stakeholder relationships

Aboriginality will be highly regarded but is not essential for the role.

Personal Attributes:

Positive and friendly attitude;

Excellent interpersonal skills;

Self-motivated and ability to demonstrate independent initiative;

Demonstrated ability to maintain confidentiality and appropriately deal with sensitive information;

Flexible and adaptable approach to work demands;

Ability to manage multiple tasks and prioritise; and

Ability to work in a small team.

Other Requirements:

Must be an Australian Citizen / Permanent Resident.

Have a National Police Clearance no more than three months old or Willingness to obtain one.

Hold a current Working with Children Check (WWC)

Hold a Class C drivers license;

Why Work For AACHWA?

In return for your skills, passion and commitment, we will offer you a rewarding challenging job, a safe and healthy working environment and a range of benefits including:

• 3 months long service leave for every seven years consecutive service

• Not-for-profit Salary Packaging Options of up to $15,900 per annum.

• Learning and development opportunities that focus on your career aspirations.

• 10 days cultural and ceremonial leave for Aboriginal and Torres Strait Islander employees

• A free confidential Employee Assistance Program, providing services to support your wellbeing.

• Opportunities to travel to regional and remote art centre locations in WA.

How to Apply

To apply please click the ‘apply now’ button and submit your CV and cover letter, clearly addressing the selection criteria and why you believe you are a suitable match for this role.

Closing Date: Sunday 6th of July 2025