FLYONIT is a leading IT service provider with over 15 years of experience in managed IT services, cloud solutions, and cybersecurity. We are seeking a skilled Computer Systems and Network Engineer – Level 2/3 to join our growing team. The ideal candidate will have experience in the MSP industry, strong technical expertise, and the ability to design, implement, and support secure, high-performance network infrastructures.

Key Responsibilities:

Collaborate with teams to design, coordinate, and oversee the installation of network and cloud infrastructure across multiple locations.

Configure, maintain, and troubleshoot network switches, routers, firewalls, and other critical networking hardware, particularly Ubiquiti devices, Palo Alto Networks firewalls, and cloud-based environments.

Configure and maintain Azure Virtual Desktop (AVD) environments, ensuring seamless remote access and secure virtual workspace experiences.

Configure and manage the full Microsoft 365 stack, including Exchange Online, SharePoint, Teams, OneDrive, and Intune, ensuring secure and efficient collaboration across the organization.

End-user and server device management, including patch management and End-User Computing (EUC) environments.

Perform Azure Cloud migrations, including data transfer, system upgrades, and cloud infrastructure setup.

Configure and manage Azure Active Directory (Azure AD) and Microsoft Entra ID, ensuring effective user provisioning, Single Sign-On (SSO), and secure access control.

Implement automation for routine network tasks and cloud operations using Azure Automation, PowerShell, or other automation tools.

Manage Azure Backup and Disaster Recovery processes to ensure data integrity and security.

Maintain and optimize Azure Networking components (Virtual Networks, Load Balancers, Firewalls) to ensure high availability.

Implement and maintain network monitoring platforms, Azure Security Center, and Intrusion Detection/Prevention Systems (IDS/IPS) to safeguard network integrity.

Diagnose and resolve complex networking and cloud-based issues in hybrid and multi-environment setups.

Actively support team members and respond to end-user issues, both on-premises and in cloud environments.

Maintain comprehensive and up-to-date documentation of network topology, configurations, and procedures.

Coordinate third-party security testing, analyze results, and implement remediation steps to address vulnerabilities.

Oversee data migration and management for clients transitioning from on-premises to cloud-based solutions, including Azure databases and storage solutions.

Design, configure, and manage data center infrastructure within private cloud environments (e.g., NextDC, Rackspace) to ensure optimal performance, security, and scalability.

Provide hands-on expertise in virtualization technologies, including VMware and Hyper-V.

Lead and manage IT projects, ensuring timely delivery, resource optimization, and stakeholder alignment.

Technical Skills:

Design, implement, and support secure, high-performance network infrastructures, including Ubiquiti and Palo Alto Networks devices.

Hands-on experience with RMM tools for monitoring and managing cloud and remote environments.

Experience with PSA tools for managing service delivery and streamlining workflows.

Familiarity with ITIL processes for service management, incident handling, and SLA compliance.

Experience with ITSM tools like Autotask, Zendesk, ServiceNow, or Jira to manage support tickets and incidents efficiently.

Experience managing VoIP systems and VPNs to ensure secure communication and remote access.

In-depth knowledge of core networking protocols (TCP/IP, DNS, SMTP, HTTP) and Azure Networking components.

Strong expertise in Azure AD and Microsoft Entra ID, including conditional access, security policies, and identity management.

Experience with Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) for securing endpoints.

Advanced knowledge of Microsoft 365 suite, including Exchange Online, SharePoint, Teams, and Intune.

Experience with data migration, cloud automation, and securing cloud-based infrastructure in Azure environments.

Expertise in providing remote troubleshooting and managing distributed infrastructure across multiple sites.

Qualifications:

Certifications such as Microsoft Certified: Azure Solutions Architect, Azure Administrator Associate, Cisco Certified Network Associate (CCNA), and ITIL Foundation certification are highly desirable.

Degree in Computer Science, Information Technology, or related field preferred.

5–8 years of experience in a Level 2–3 networking and cloud infrastructure role, managing and troubleshooting complex network and cloud environments.

Experience working in an MSP environment with proven experience in Azure migrations and cloud service delivery.

Proven experience working with Datto RMM, PSA, and ITSM tools to manage support requests, service delivery, and incident resolution.

Strong knowledge of ITIL processes for efficient service management and SLA adherence.

Strong communication and collaboration skills, with the ability to explain technical issues to non-technical stakeholders.

Ability to work independently in a fast-paced environment, with excellent prioritization and task management.

Manage and troubleshoot 3CX VoIP systems to deliver reliable, high-quality communication solutions for customers. Experience with 3CX is desirable.

Experience with private cloud data center setups (e.g., NextDC, Rackspace) is desirable.