• Vacancy Number: 36
• Position Title: Student Hub Advisor
• Employment Type: Casual
• Department: People and Student Success
• Location: Multi-campus
• Number of Vacancies: 3
• Hourly rate: $41.76/hour

Why Join Us

Melbourne Polytechnic has been a leader in vocational education since 1912. We offer:

• Practical, industry-led training
• Inclusive, future-focused learning environments
• Flexible study options and strong learner support
• A commitment to student success and community impact

About the Role

Melbourne Polytechnic is seeking motivated Casual Student Hub Advisors to provide front-line support for current and former students. This role offers aunique opportunity to contribute to the student experience through responsive service delivery and collaboration with academic and support teams across the Institute.

Key Responsibilities

• Deliver high-quality customer service via phone, email, web, and in-person enquiries
• Use a case management approach to resolve student queries and escalate where necessary
• Provide general administrative support, including issuing official documents and managing payments
• Help students navigate systems like STRATA, Salesforce, and the MP Portal
• Interpret and communicate relevant policies and procedures
• Build collaborative relationships with internal teams and external stakeholders
• Support students with enrolment amendments and referrals to specialist services

Skills and Experience Required

• Relevant tertiary qualification and minimum 5 years' experience in tertiary student administration
• Strong written and verbal communication skills with demonstrated empathy and flexibility
• Ability to quickly learn new systems and technologies
• Excellent problem-solving and interpersonal skills
• Proven ability to manage challenging behaviours and de-escalate situations
• Well-developed time management skills with a focus on service quality
• Commitment to confidentiality, safety, equity, and continuous improvement

Additional Requirements

Successful candidate will be required to provide:

• A valid Victorian Employee Working with Children Check (WWCC)
  
• A National PoliceCheck
  

How to Apply

Click 'Apply' to be redirected to our careers portal, where you can view the full Position Description and submit your application. You'll be asked to:

• Complete all pre-screening questions
• Upload your CV and a cover letter (max. 2 pages) outlining how your skills, experience and personal attributes align with the Key Skills and Experience in the PD
• If applying for a teaching role, upload relevant qualifications

File Requirements:

• Each file must be under 2MB
• PDF format is preferred (also accepts .doc or .docx)
• Avoid special characters in filenames (e.g. , ! @ # % *)

Selection Process

Our process includes:

• An interview (in-person or via Microsoft Teams)
• Reference checks
• Employment and qualification verification

Questions?

Contact: Recruitment Team

Email:

Applications close: Thursday 3 July 2025

Diversity and Inclusion

Melbourne Polytechnic is an equal opportunity and child-safe employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from diverse cultural backgrounds and gender identities.

Recruitment Agencies

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.