
Intermediate/Senior Researcher
Ideally Group Limited
Posted 15 days ago
We are open to this role being based in Sydney or Melbourne
About Ideally
At Ideally, we’re not just building a product, we’re disrupting an industry. Our platform helps brands, marketers, and innovation teams bring the voice of the consumer into the earliest stages of their ideas, building confidence and momentum in their work. Traditional market research is slow, expensive, and data is siloed. We enable rapid and affordable access to consumers around the world, along with research frameworks and AI agents to connect data together and develop rich insights.
Since launching just over two years ago, we’ve worked with more than 170 clients globally, tested in 30+ countries, and answered over 7 million questions, helping brands like Asahi, Google, Afterpay, Frucor, and Dentsu bring ideas to life with clarity and confidence. We’re proud to be one of New Zealand’s fastest-growing start-ups, recently named Marketing Technology of the Year (2024) by both Mumbrella and B&T.
And, we’re just getting started. With offices in Auckland, Sydney, Melbourne, and New York, we’re on a mission to take Ideally global.
About the role
At Ideally, you’ll step into a high-growth SaaS business that’s shaking up the market research and consumer insights space. We’re searching for an Intermediate Researcher ready to jump into a fast growing team. You’ll be leading efforts to integrate robust market research principles into the Ideally platform and working closely with strategic customers to provide expert guidance on research best practices.
Beyond the day to day, you’ll have the opportunity to mentor the wider organisation on research, fostering growth and knowledge sharing cross-functionally. If you’re ready to leave your mark and thrive in a fast-moving environment, we’d love to hear from you.
What you'll be doing
Customer Management: Collaborate with customer success and strategic partner teams to understand and address customers' research needs, through expert advice and guidance - ensuring a high level of satisfaction across enterprise and agency customers within Australia & New Zealand
Survey design & execution: Provide detailed feedback on customer survey setups and assist with custom implementations in a timely manner. Identify opportunities to enhance efficiency through automation and streamlined workflows. Conduct thorough quality control reviews to ensure all surveys meet the highest standards of accuracy and usability.
Quality assurance and insights: Analyse client results, deliver actionable insights, and support clients in interpreting data through presentations and consultation.
Mentorship & collaboration: Mentor and support the research team and wider organisation in research methodologies, fostering growth and knowledge-sharing cross-functionally. Work closely with the product team to enhance research capabilities and improve platform features.
What you bring:
Proven research expertise: Minimum 5+ years of experience in market research, with demonstrated expertise in survey design and execution.
Customer management: Exceptional customer skills with the ability to communicate complex concepts clearly and give definitive guidance on best approaches to meet their research needs
A proactive, adaptable, and results-driven approach to work: Comfortable working in ambiguity and navigating complex, undefined challenges to deliver meaningful outcomes, with strong problem solving skills.
Why join Ideally?
We’re building something genuinely new, a global insight platform that’s changing how the world thinks about research, creativity, and decision-making. It’s fast, fun, and deeply meaningful
Work closely with a tight-knit, ambitious team across global markets
Help shape the future of insights and creativity with AI at the core
Competitive salary, meaningful equity, and room to grow
Working at Ideally
We have a team of 40 (and growing!) and you’ll be working within our Sydney or Melbourne office. We have an office-first culture to foster connection and creativity with flexibility to support everyone's personal situation.
For remuneration, we offer competitive start-up salaries, ESOP arrangements, and other benefits such as a day off on your birthday.
Saw this job previously listed? A pesky systems error meant we needed to create a fresh advert. Don't worry, you are in the right place - if you think you are a fit, and keen to join the Ideally mission, please apply!
About Ideally Group Limited
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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