Full Time Hours | Upwards of $97k + Super | Latrobe Valley

Are you a qualified tradesperson ready to transition off the tools? Or a seasoned call centre professional with a knack for technical problem-solving? This is your opportunity to join a high-impact government team supporting public housing maintenance across Victoria.

About the Role
We're seeking eight Technical Authorisation Officers to join a government department based in Morwell, supporting the Department of Families, Fairness and Housing. You'll use your trade knowledge or technical aptitude to assess maintenance claims, liaise with contractors, and ensure works meet contractual and compliance standards.

This is a full-time, fixed-term contract with excellent conditions, a collaborative team environment, and the chance to make a real difference in the community.

Key Responsibilities

• Assess and process maintenance claims for public housing and community buildings
  
• Liaise with contractors and provide technical guidance
  
• Support Housing Customer Service Officers with escalated queries
  
• Ensure compliance with government maintenance standards and procedures
  

About You
We're looking for candidates with either:

• A trade qualification or technical background (e.g. construction, property, maintenance), OR
  
• Strong call centre experience with the ability to interpret technical information and make confident decisions
  

You'll also bring:

• Excellent communication and stakeholder engagement skills
  
• Strong attention to detail and problem-solving ability
  
• A collaborative, team-first approach
  

Requirements

• National Police Check and pre-employment misconduct screening
  
• Working with Children Check (or willingness to obtain)
  
• Two satisfactory reference checks from direct supervisors within the past 12 months
  

Why Apply?

• Upwards of $97K + Super (depending on experience)
  
• Monday to Friday, full-time hours
  
• Supportive team culture and meaningful work
  
• Government experience and career development
  

Ready to step into a role where your technical know-how or customer service skills can shine? Apply now with your updated resume.

Shortlisted candidates will be contacted and provided with a full position description.