Lead with Purpose at QuestCare - Full-time Executive Leadership Role

Are you a visionary leader deeply committed to making a tangible difference in the lives of vulnerable Australians? Do you thrive in a values-driven environment with a rich history of community support and innovation?

QuestCare is an established, family-founded and led organisation with over 40 years of unwavering dedication to providing premium, person-centred support services. As Canberra’s first Registered Training Organisation (RTO) for community services, we don't just provide care; we shape the future of the sector by training the majority of Canberra's support workforce. We deliver high-quality disability support (including NDIS services, SIL, and support coordination), and aged care services.

We are seeking a General Manager to provide strategic direction and operational leadership across our diverse programs, ensuring exceptional outcomes for our clients, their families, and older Australians. This is a unique opportunity to join a legacy, drive growth, and lead a passionate team within a highly inclusive and safeguarding-focused organisation.

The Opportunity:

Reporting directly to the Directors, you will be instrumental in:

Strategic Leadership: Providing clear strategic direction and operational oversight for all QuestCare programs based in the ACT and surrounding areas, ensuring alignment with our vision and values.

High-Quality Service Delivery: Upholding and enhancing QuestCare’s reputation as a premium, value-driven provider by ensuring the delivery of consistently high-quality, dignified, and compassionate services.

Team Development & Culture: Fostering a culture of continuous learning, professional development, and reflective practice, leveraging our unique RTO capabilities to build and nurture a skilled, reliable, and flexible workforce.

Operational Excellence: Overseeing and optimising all aspects of program delivery and corporate support units, demonstrating effective planning, leading, organising, and directing of staff, and projects.

Sector Expertise: Applying sound knowledge of current trends and issues relevant to adults with disability, children and young people, and older Australians to drive service innovation.

Compliance & Safeguarding: Ensuring robust adherence to all legislative, regulatory, and ethical frameworks, with an unwavering commitment to the care and protection of children, young people, and adults from harm.

What You Bring:

Experience: Demonstrated effectiveness at a senior management level in the disability support or broader community services sector, with a proven track record in managing diverse teams and various business units.

Qualifications: A degree qualification in Business or a related discipline, or extensive equivalent experience.

Leadership & Development: Proven ability in team leadership, development, and a commitment to fostering continuous professional growth within staff.

Communication & Strategic Thinking: Exceptional verbal and written communication, advanced interpersonal skills, well-developed problem-solving abilities, and the capacity to think laterally and strategically to meet deadlines under pressure.

Values Alignment: A demonstrated understanding and commitment to Equal Employment Opportunity, Work Health & Safety (WHS) requirements, Cultural Diversity, and Ethical Practices. Your reliability, commitment, flexibility, and "out of the box" thinking will be key.

Why QuestCare?

Join an organisation where your work truly makes a difference. At QuestCare, you become part of a family legacy that values people first. We offer a supportive environment that champions continuous learning, backed by our own RTO, providing unparalleled professional development opportunities. We are a proudly inclusive employer, celebrating diversity and striving to reflect the communities we serve.

Ready to Lead?

If you are ready to take the helm and drive the future of community services with a purpose-driven organisation, we encourage you to apply.

Please note, only shortlisted candidates will be contacted.

Our Commitment: QuesCare is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.