About the role

The Regulatory Operations Group is responsible for operations in Regulatory Services and Surveillance & Enforcement. This work operationalises AFSA’s strategy, delivering integrated end to end regulatory services that supports clients through AFSA systems and ensures compliance in line with AFSA’s approach to regulation to: People centric, Outcomes focused, Harms based, Intelligence led, and Strengths based.

The Estate Administration (EA) team is a public-facing section of the agency that administers formal personal insolvency options (including bankruptcy) on behalf of the Official Trustee.

As a Senior Case Manager you will have responsibility and autonomy in the day-to-day management of a case load of complex case matters where you will exercise delegations to manage the ongoing administration of formal personal insolvency options, particularly bankrupt estates. You will make evidence and risk based, commercially sound decisions and provide well written briefs and reports to management, stakeholders, and support AFSA’s vision of a visible, modern and contemporary regulator.

Key accountabilities

Under guidance of the Assistant Director, the Senior Case Manager will:

• Administer and resolve complex matters (including identification of matters for escalation, seek information and advice for resolution), including legal actions, within established timeframes and in accordance with operational practices and procedures
• Produce high level business correspondence and status reports to key stakeholders
• Liaise with AFSA clients and stakeholders, including trustees, government agencies, financial counsellors, legal representatives, and professional bodies
• Provide technical and operational guidance and direction to Team Leaders and Management team
• Identify and contribute to the development and implementation of best practices, process improvement and strategies to effectively manage complex issues
• Identify and refer potential bankruptcy offences to the Enforcement & Practitioner Surveillance Division
• Work collaboratively in a team to enable high performance and service delivery excellence in accordance with corporate governance, legislative requirements, industry standards, and policies.
• Actively support the Assistant Director and the Director in the delivery of strategic objectives and identify relevant emerging issues, trends and impacts on the business.
• Provide technical expertise and guidance across strategic and policy related outcomes.
• Apply extensive knowledge and evidence-based decisions supported by regulatory and policy frameworks ensuring operational compliance.
• Negotiate and build productive relationships with internal and external stakeholders to support the agency's reputation.
• Apply effective corporate governance and management assurance practices ensuring compliance with applicable Commonwealth and AFSA financial and legislative delegations, policies and practices.

Qualifications and experience

Tertiary qualifications in Law, Accounting, or relevant discipline from an Australian tertiary institution (or comparable overseas institution), or demonstrated experience gained within the Insolvency or Finance Industries are highly desirable.

All duties will be performed in accordance with:

• the APS Values, Code of Conduct and Employment Principles
• WHS obligations, taking responsibility for own health and safety and that of others
• AFSA’s risk management framework and relevant legislation, including guiding others to identify and mitigate foreseeable risks.

Why AFSA?

You will enjoy excellent conditions including:

• Generous superannuation (15.4%)
• A modern work environment
• Access to Employee Assistance Provider
• Flexibility to balance work and personal life (including working from home arrangements and flexible start and finish times where applicable).

We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential. We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disability. At AFSA we encourage every employee balance their family commitments and personal interests with flexible working options.

Eligibility

Please note that this opportunity is open only to Australian Citizens. The successful applicant must have or be willing to undergo a security clearance to the level of Baseline as a condition of employment. To satisfy character requirements all AFSA employees must undergo a police records check.

Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment. We encourage applications from peoples from culturally diverse backgrounds and people with disability.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability.

How to apply

Applications close at 11:59 PM AEST on Wednesday 2 July 2025.

To apply for this role, please click the ‘Apply’ button. You’ll be relocated to our website, and then application portal which also provides step-by-step instructions to guide you through the application process.