About Us

Microkeeper is a leading Australian SaaS company providing innovative solutions in cloud-based payroll, rostering, onboarding, and timesheets. We empower businesses to streamline workforce management with powerful, all-in-one software. As we grow, we’re on the lookout for motivated professionals to help drive our clients’ success.

Position Description

We are seeking a detail-oriented and customer-focused Implementation Specialist to lead new clients through the onboarding and configuration process. You’ll work closely with clients to understand their business needs and tailor the Microkeeper platform accordingly. This role is ideal for someone who enjoys project coordination, problem-solving, and delivering a great user experience.

Key Responsibilities

Lead the onboarding process for new clients, ensuring smooth implementation of the platform.

Gather and analyse client requirements to customise system configuration and workflows.

Deliver onboarding sessions and training to empower clients with confidence in using Microkeeper.

Troubleshoot initial technical issues and coordinate with support or development teams as required.

Build strong relationships with clients, ensuring satisfaction throughout the onboarding journey.

Identify potential for improvement and assist in developing best practices to improve the implementation process.

Document client configurations, preferences, and feedback to support long-term account success.

Qualifications

1–2 years experience in software implementation, onboarding, or customer success roles.

Excellent communication skills with the ability to translate technical details into plain language.

Strong time management and organisational skills, with experience juggling multiple projects.

Ability to troubleshoot problems and deliver practical solutions under tight timelines.

Familiarity with cloud-based SaaS platforms.

Experience with workforce management software or payroll systems is a plus.

Preferred Qualifications

Tertiary qualification in IT, Business, HR, or a related field.

Background in payroll, rostering, or HR administration.

What You’ll Love About Working With Us

Collaborative, supportive, and down-to-earth team culture.

Onsite role based in our Geelong head office.

Growing company with real opportunity to influence systems and processes.

Ongoing training and professional development.

Free-flowing coffee and a good sense of humour always welcome.

Ready to Join?

If you’re tech-savvy, customer-focused, and passionate about helping businesses implement smart systems, we want to hear from you.
Apply now to become Microkeeper’s next Implementation Specialist.

Only shortlisted applicants will be contacted.