Operations & Training Coordinator – AAT Kings
Location: Yulara, NT
Employment Type: Full-Time, Rotating Roster
Reports to: Central Australia Operations Manager

Ready to lead, train and inspire in one of Australia's most iconic locations?

At AAT Kings, we don't just take people places, we create unforgettable journeys across the heart of the Red Centre. We’re on the lookout for a driven and passionate Operations & Training Coordinator to join our Central Australia team in Yulara. This pivotal role blends operations leadership with people development, making it perfect for someone who thrives on structure, storytelling and shaping exceptional guest experiences.

About the Role

You’ll be the frontline force behind our tour delivery, ensuring our fleet and guiding teams are operating efficiently, professionally and in line with AAT Kings’ high standards. As a key training lead, you’ll coach new and existing Driver Guides and Guides, ensuring their skills from vehicle safety to world-class storytelling are honed and consistent with our brand promise.

This role is ideal for someone who thrives in a fast-paced environment, has a natural leadership style, and is passionate about sharing culture, history, and safety in a meaningful way.

What You’ll Do

People & Training

Lead onboarding and induction of Driver Guides and Guides

Deliver structured, culturally respectful training in guiding, safety, and service

Provide on-the-job coaching and support to help our teams shine

Foster a positive team culture through mentorship and motivation

Ensure completion of systems training (e.g., Litmos, Concur, CDU accreditation)

Be a role model in professionalism, guest experience, and AAT Kings values

Operations & Scheduling

Coordinate daily fleet and driver schedules to optimise operations

Respond to live operational needs—vehicle issues, tour changes, etc.

Conduct ride-alongs and provide constructive performance feedback

Support tour delivery when required, maintaining operational excellence

Work with internal teams and external partners for seamless experiences

Compliance & Admin

Ensure training records, certifications, and incident logs are up to date

Support investigations, audits, and continuous improvement initiatives

Prepare training and operations reports to assist with workforce planning

Uphold WHS and transport regulations, and educate others to do the same

What We’re Looking For

Essential

Experience in tourism, logistics, or transport operations

Strong people leadership and training capabilities

HR Driver’s Licence, or ability to obtain one

Sound understanding of safety, compliance, and fatigue management

Excellent communication skills, both written and verbal

Willingness to work a rotating roster, including weekends and early mornings

Desirable

Certificate IV in Training & Assessment

Experience with fleet or scheduling systems

Knowledge of Uluru-Kata Tjuta and Watarrka National Parks

Passion for storytelling, guest engagement, and cultural respect

What’s in It for You?

Housing

5 weeks annual leave

12 weeks paid parental leave (for eligible employees)

Staff travel discounts for you, your family and friends

2 paid volunteering days per year

Access to a wide range of retail and wellbeing discounts

Team engagement days and career development opportunities