The Real-time Network Management (RTNM) Support team focus on continuous service improvement for our customers by monitoring our Traffic Management Centre's (TMC) performance, identifying opportunities for improvement and conducting data reporting, quality checks, and audits. They also provide advice on network management services, including disruption management and traveller information.

ABOUT YOU:
You are an adaptable and resilient professional with exceptional stakeholder management and negotiation skills, capable of building consensus and managing expectations in complex environments. Your clear and compelling communication style allows you to tailor messages effectively for diverse audiences. With experience in negotiating complex contracts and agreements and fostering team collaboration, you drive shared objectives and champion a healthy, inclusive workplace culture.

THE ROLE:
Responsibilities of the Principal Advisor (RTNM Support) will include:
• Direct the planning and support for the operation of the state-controlled road network, managing the allocation and effectiveness of resources ensuring optimal outcomes.
• Lead the development, delivery, and evaluation of network management services, data integrity, reporting and training programs to enhance capabilities to meet the branch's strategic objectives and priorities.
• Actively support the Network Management Leadership Team with the future planning and operations of state-wide TMC's to facilitate the delivery of the branch's strategic objectives and priorities.
• Ensure effective partnerships with external stakeholders to facilitate effective and efficient management of disruptions and events and ensuring the timely and accurate information to road users and stakeholders.
• Coordinate and facilitate reporting support to the Disruptive Event Management and Transport Network Security and Resilience (TNSR) teams.
• Work collaboratively with the Strategic Network Management to provide strategic and operational advice, including operationalising policy and guidelines and identification and resolution of complex issues.
• Lead continuous improvement projects/initiatives from concept planning to implementation and collaborate with others supporting implementation.
• Represent the branch at forums and stakeholder meetings to effectively plan for and minimise the impact of disruptions/events to ensure network efficiency for road users.

MANDATORY CONDITIONS:
• The role supports real-time TMC operations, some after hours, weekend or public holiday work may be required.
• Intra-state travel is required across TMCs as determined by the business.
• Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.

We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills as well as your potential for development and your personal qualities. We strongly encourage applicants from all life experiences and backgrounds to apply.

WHY JOIN US:
We can offer you benefits such as:
• work and life balance and a 36.25-hour working week
• an Enterprise Bargaining Agreement providing regular pay increases and other benefits
• generous superannuation of 12.75%
• paid parental leave for eligible employees
• a range of development opportunities including unlimited use of LinkedIn Learning
• access to an Employee Assistance Service and more.

If you have any questions, contact Wendy Smith on phone: 07 5561 3809.
We'd love to hear from you!

Applications to remain current for 12 months.

Job Ad Reference: QLD/643690/25
Closing Date Wednesday, 9 July 2025