About Us

Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the Role

The WMQ Support Facilitator is responsible for assertive outreach work in the community to people experiencing situational and psychological distress that are contributing factors to suicidal risk.

This role is responsible for providing practical and holistic, non-clinical psychosocial care and support to individuals. Support Facilitators work alongside individuals, in partnership with community agencies to implement a community-based model of suicide prevention care. This role will be based at our Rocklea site however WMQ may require you to work out of other business sites

Key Role Accountabilities:

Ensure individual and team practice is in accordance with the requirements of relevant legislation including the Human Services Quality Framework and the National Mental Health Standards.

Provide a non-clinical, case management-style support service that uses evidence-based approaches and focuses on, identification and intake, needs assessment and support planning, navigation, advocacy and coordination & follow-up.

Work in accordance with psychosocial rehabilitation, social inclusion and recovery-oriented practice frameworks.

Provide a service that complements clinical service provision by supporting engagement with follow-up care and support by working collaboratively with existing services including hospitals and primary care providers

Provide assertive and practical support to access services related to individual needs. Outreach and in home/ community-based support.

Provide family and carer support with a focus on encouraging clients to maintain links with and grow natural support networks

Facilitate linkage to ongoing community supports as necessary e.g. primary care providers, community sector agencies (for example, drug and alcohol services, community health, housing/ accommodation services)

Linkages to community participation (volunteering), employment or study through local partner connections

Assist the client to resolve barriers to build strengths and resilience within the community through a recovery-oriented approach

Ensure client information is up to date and in accordance with support and funding requirements. As necessary draft documentation and reports for a range of stakeholders.

Undertake professional development which includes regular supervision and reflective practice.

Participate in client case reviews within and external to Wesley Mission QLD to ensure that client service continuity, an individualised approach to services and clear pathways of transition to a more independent life is achieved.

Where appropriate, participate in the development and implementation of quality and service improvement activities that continually improve the service we provide.

About You

Tertiary qualifications in community, social welfare, health or a related discipline.

Experience working within a recovery orientated service framework for mental health and/or suicide prevention

Passionate about making a positive change in the lives of people managing suicidality.

Understanding of the principles of recovery in the mental health setting.

Demonstrated knowledge and appreciation of the complex issues associated with those experiencing situational and psychological distress.

Demonstrated experience working with people with complex support needs across the phases of service delivery including assessment, recovery-oriented practice, community engagement and evaluation of services delivered.

Capacity to work independently and collaboratively within a team environment including being accountable for the effective delivery of client services.

Sound communication and interpersonal skills including the ability to engage, negotiate, advocate, collaborate and undertake joint innovative problem solving.

Demonstrated effective PC skills including MS Office and related applications packages (including reporting).

Desirable:

1 Minimum Certificate IV in Mental Health, Suicidology or Peer Worker or a related area.

Experience providing care coordination within a community services setting.

Understanding of the principles and standards of the Disability Services Act (Qld 2006) and the National Mental Health Standards and how they relate to providing effective and accountable services.

What makes a difference for us:

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to drive in the course of work.

Why Join Us

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.

Access to salary packaging benefits that enable you to increase your take-home pay

Access to discounts on private health insurance, gym memberships and travel

WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.