About Us

Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the Role

As a Senior Support Facilitator, you will provide holistic non-clinical follow- up care, practical support and assertive outreach to people directly after a suicide attempt or at high risk of suicide.

The Senior Support Facilitator will work alongside the Program Manager in coordination of intake; data collection and reporting processes; providing support and guidance to the way back team; ensuring high quality standards; and upholding a positive team culture.

This role will be based at our Cleveland site however WMQ may require you to work out of other business sites

Key Role Accountabilities:

Ensure individual and team practice is in accordance with the requirements of relevant legislation, including the Human Services Quality Framework, National Mental Health Standards and the National Recovery-Oriented Practice Framework.

Provide direction to the team on psychosocial rehabilitation, social inclusion, and recovery orientated practice frameworks.

Provide operational support and leadership to the team in the Program Manager’s absence.

Undertake specific mentoring with team members where identified.

Triage referrals and provide consultation where necessary.

In partnership with clients and key stakeholders, conduct thorough psychosocial assessments, develop, implement and review individual recovery plans through individualised goal planning, progress monitoring and regular reviews, which are flexible and responsive to the individual’s needs and achievement of goals.

Provide crisis support and safety planning as required.

Provide assertive and practical support to access services related to individual needs. Outreach and in-home/ community-based support.

Facilitate linkage to ongoing community supports as necessary, e.g. primary care providers, community sector agencies (for example, drug and alcohol services, community health, housing/ accommodation services)

Ensure client information is up to date and in accordance with support requirements, as necessary draft documentation and reports for a range of stakeholders.

Undertake professional development, which includes regular supervision and reflective practice.

Identify and assist in locating resources, services and supports that facilitate community integration, including social, educational, and vocational and leisure activities.

Where appropriate, participate in developing and implementing quality and service improvement activities that continually improve the service we provide.

About You

Tertiary qualifications in community, social welfare, health or a related discipline.

Experience working in senior roles within a recovery orientated service framework for mental health and/or suicide prevention.

Passionate about making a positive change in the lives of people managing a suicidality.

Deep understanding of the principles of recovery in the mental health setting.

Demonstrated experience working with people with complex issues associated with those experiencing suicidality.

Capacity to work independently and collaboratively within a team environment including being accountable for the effective delivery of client services.

Sound communication and interpersonal skills including the ability to engage, negotiate, advocate, collaborate and undertake joint innovative problem solving.

Demonstrated effective PC skills including MS Office and related applications packages (including reporting).

What makes a difference for us:

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to drive in the course of work.

Why Join Us

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.

Access to salary packaging benefits that enable you to increase your take-home pay

Access to discounts on private health insurance, gym memberships and travel

WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.