European Automotive Service Coordinator

Location: South East Melbourne, Victoria

About Us:

Join our team at Underground Performance, where passion meets precision. We are a leading performance and service centre specialising in European performance vehicles. Our reputation is built on delivering unparalleled service, expertise, and enthusiasm for high-performance solutions and servicing experiences.

The Opportunity:

As our service coordinator, you'll work with an exceptional team to manage and lead the workflow for the business to maintain, upgrade and tune VW / Audi / BMW / Mercedes / Porsche vehicles, ensuring a top-notch experience for our customers every time.

You'll have the opportunity to work with a talented, experienced team, where you'll gain exposure to a dynamic environment whilst playing a key-role in the smooth running of the business.

Our hours are 8am-5pm Monday to Friday and we are open to both full and part-time applicants.

Key Requirements:

As first point of contact for our customers, you will be required to deliver an outstanding service in person, via all channels including phone, email, social media.

Schedule bookings, manage jobs, and ensure timeframes are communicated and met.

Your strong eye for detail ensures that you provide accurate and timely quotations and drive conversions.

Through your strong relationship skills, you will have a focus on acquiring new customers, as well as return custom.

Engage with and manage suppliers, maintaining strong & mutually beneficial relationships.

Own and continually improve the customer experience.

Experience with payment tools and products such as square.

Experience with Mechanic Desk or similar workshop tools.

A strong understanding of the automotive industry and ideally aftermarket offerings for performance enhancing solutions.

Qualifications / Required Experience

Proven experience working in a workshop office management / front-of-house / reception role for automotive.

Several years of general customer service experience.

Solution focussed and strong attention to detail.

Strong communicator with the ability to prioritise and assign tasks.

Why Join Us:

Join a passionate and skilled team that you can learn from.

Get access to an engaging sector of the automotive industry

Continuous training and development opportunities.

A supportive environment and fun environment

How to Apply:

If you are a dedicated and experienced with customer service in automotive with a passion for European performance vehicles, we'd love to hear from you! Please send your resume and a cover letter to [email protected] or apply via this job ad.

Underground Performance - Upgrade, Maintain, Perform!