Job Advertisement: Retail Manager

Company Name: SHILA SERVICE STATION & SUPER MARKET PTY LTD trading as Top Shop Mount Garnet

Location: Mount Garnet, QLD 4872, Australia
Job Type: Full-time
Salary: $76,515.00 - $86,515.00 per annum

About Us

SHILA SERVICE STATION & SUPER MARKET PTY LTD, trading as Top Shop Mount Garnet, is a locally owned and operated business providing fuel, groceries, and essential household items to the Mount Garnet community in Queensland 4872. Our integrated service model allows customers to refuel their vehicles and conveniently make payments within the supermarket. In addition to our core offerings, we provide light breakfast options, snacks, and refreshments, making us a convenient stop for both locals and travelers. We are dedicated to delivering exceptional customer service in a clean, well-maintained, and welcoming environment that meets the everyday needs of our customers.

Position Overview

We are seeking an experienced Retail Manager to oversee the daily operations of our service station and supermarket. The ideal candidate will be responsible for managing staff, maintaining optimal stock levels, enhancing customer satisfaction, and ensuring the overall profitability of the store. A strong understanding of retail operations and a proactive leadership style are essential for this role.

Key Responsibilities

Manage overall store operations including inventory, staffing, customer service, and sales performance.

Develop and implement strategies to achieve sales targets and improve business performance.

Monitor and maintain stock levels, order supplies, and ensure timely replenishment.

Supervise, train, and schedule employees to maintain a productive and efficient workforce.

Ensure compliance with occupational health and safety regulations and company policies.

Analyse sales data, customer feedback, and market trends to inform purchasing and promotional strategies.

Maintain visual merchandising standards and ensure the store is clean, safe, and well-presented.

Handle customer inquiries and resolve complaints in a professional and timely manner.

Collaborate with senior management on business planning, budgeting, and performance reporting.

Ensure proper maintenance of fuel station facilities and compliance with industry standards.

Experience & Qualifications

AQF Diploma, Advanced Diploma, or Associate Degree or higher qualification is essential for eligibility.

Minimum of 1 year of relevant work experience in a retail management role.

Strong leadership and team management capabilities.

Excellent organizational and communication skills.

Sound understanding of retail sales, inventory control, and customer service best practices.

Ability to work in a fast-paced environment and make effective decisions under pressure.

What We Offer

Competitive salary based on qualifications and experience.

A stable, full-time role with opportunities for long-term career development.

A supportive and inclusive work culture.

Staff discounts on supermarket items and fuel.

The opportunity to lead a trusted local business with strong community ties.

How to Apply

If you meet the qualifications and are eager to contribute your skills to a thriving business, please submit your resume along with a cover letter outlining your suitability for the role. We look forward to welcoming a dedicated and dynamic professional to our team.