The Job

Implementation Associate is responsible for providing client onboarding and retention initiatives, such as modular training or data and design services. They work collaboratively with senior staff to assist in client deployments.

What You’ll Do

Provide data & design services to customers such as importing files and creating reports or output documents.

Facilitate modular feature-based training of Simpro Group’s products.

Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.

Help with customer preparation sessions or assist with administrative and project-related initiatives.

Facilitate feature-based workshops or group learning modules.

Develop and maintain product knowledge, including staying up to date with recent product releases.

Work towards developing industry knowledge and business acumen.

Pursue opportunities to promote customer features or add-on adoption.

What You’ll Bring

Excellent troubleshooting, problem-solving, organisational, and questioning skills.

Proficiency in Google Suite is preferred.

A good understanding of cloud-based technologies and systems.

The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.

Ideally, experience of working in a data driven environment.

An ability to stay focused on assigned tasks.

An inquisitive and solution focused mindset.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.