Talent International is currently recruiting for an APS5 Operations Officer to work for one of our Federal Government clients based in Surry Hills. The position is a 12-month contract role with the possibility of extension. The role pays $55.24/hr + Super.

7.6 hours per day and 38 hours per week

The APS5 Operations Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.

It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.

The APS5 Operations Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.

Responsibilities of the role include but are not limited to:

• Providing Home and Living secretariat support for all Home and Living decisions.
• Supporting Agency teams with Home and Living enquiries.
• Resolving issues and complaints in relation to participant Home and Living applications.
• Leading and contributing to the implementation of process improvement initiatives.
• Managing, collating, interpreting and analysing data to produce reports and dashboards that inform strategic and operational planning.
• Contributing to the achievement of key performance indicators, including planning targets.
• Monitoring and actioning correspondence, assigning and actioning internal work items.
• Coaching, mentoring staff and providing support on established technical, operational and administrative activities, procedures, practices and program/project objectives.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Essential criteria

• Liaise with stakeholders on moderately complex to complex policy, project or operational issues responding to stakeholder's needs and expectations.
• Works under limited supervision to progress a series of activities within recognised guidelines
• Use judgement to resolve workplace issues with supervision provided for complex or difficult issues.
• Develop plans and objectives for short-term tasks of the work area and contribute to strategic planning for longer-term initiatives.
• Responsible for coordinating competing requests and demands, setting priorities and managing the workflow for the immediate work area ensuring time frames are met.
• Ability to identify training needs, monitor and provide feedback on performance, process and facilitating cooperation among team members.
• Effective communication skills - Ability to facilitate meetings, guide discussions, communicate outcomes along with providing high quality written documentation.
• Eye for detail to ensure systems are updated as per process and provide high quality documentation and data processing.
• Ability to work in a fast-paced environment and the ability to be flexible to accommodate workflow, work processes and work type.
• Ability to manage and support complex discussions regarding participant circumstances.
• Strong administration skills and experience.

Desirable criteria

• Previous experience in disability/health field.
• A substantial knowledge and understanding of related principles, techniques and practices
• Well-developed understanding of relevant statutory, regulatory and policy frameworks applied to a variety of interrelated activities and solutions to a range of problems.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on 0480 806 154 / [email protected] for a confidential discussion.