IMMEDIATE START

Do you pride yourself in people care and management? Would you like to be part of a modern practice? Then this is the position for you!

This job involves assisting in the achievement of the goals of the business. The role involves, but is not limited to, the management of patients in accordance with our practice standards of care; to ensure that productivity and patient practice relations are promoted and to implement and monitor systems for an effective running each day. Areas of responsibility:

Appointment book management

Proficient with Microsoft Word, Excel, Canva and Instagram

Financial administration of patient accounts and practice banking

Personal assistant duties

Communications with patients and laboratory

Front office management

Patient management, patient service and satisfaction

Miscellaneous duties

Qualifications:

Desirable: experience at dental/medical reception ONLY

Demonstrated proficiency with dental software programs (D4W/D4Web)

Dental knowledge/terminology preferred

Attributes

The Front Office Coordinator role is key in helping coordinate practice, efficiency and patient service. The FOC will have the following attributes:

Outstanding verbal and written communication skills including conflict management skills to ensure patient satisfaction at all times and to run a smooth day for the dental team.

Reliable individual who is consistent in their ATTENDANCE, actions, behaviours, and performance. They can be relied on to maintain a steady and predictable approach.

Friendliness and an outgoing personality to help patients feel reassured, comfortable and at ease.

Uses own initiative to improve current methods. Develops new ideas to improve the front office systems. Pre-empts problems. Carries out routine tasks proactively without being asked. Seeks opportunities for self development.

Efficiency in the workplace: Finds ways to effectively organise and prioritise own workload. Be able to effectively delegate tasks and follow through. Works in a reliable and systematic way. Completes work on time.

Works in and encourages development of effective teams: Develops working relationships within the whole team. Works towards common goals. Acknowledges and encourages good work from other team members.

Strong work ethic: Reliable and committed to the role. Maintains personal presentation and a clean work area. Demonstrates a capacity to prioritise to achieve deadlines.

Attention to detail

Be adaptable and flexible to sudden interruptions and changes within the business. Adapts communication style to fit others.

Personal assistant: Understand that personal duties/ appointments for the principal are an integral part of the role and non-negotiable