Dedicated Op-Shop Store Manager with a passion for sustainable retail and community engagement. Experienced and results-driven with a strong background in retail operations, team leadership, and customer service. Proven track record of increasing sales, optimising store performance, and fostering a positive team environment. Committed to delivering exceptional shopping experiences and driving business growth. Experience in managing volunteers, coordinating donations, and creating a welcoming environment that supports both customers and local causes is an advantage.

Leadership and Staff Management

Supervise Staff and Volunteers: Oversee recruitment, training, and scheduling of staff and volunteers while ensuring a engaging, supportive positive environment.

Motivate and Support Team: Foster a positive work environment, encouraging teamwork and high morale.

Operations

Daily Operations: Oversee day-to-day operations, including opening and closing procedures and task sheets are managed.

Inventory Management: Oversee stock levels, manage donation flow, ensuring output measures input.

Quality Control: Ensure all items for sale meet quality standards and are displayed to reflect perception of value.

Customer Service

Customer Interaction: Address customer enquiries and resolve issues quickly.

Community Engagement: Build relationships with customers ensuring they feel welcome upon entering the store.

Monitor VIP Sign-Ups: Learn our CRM and ensure your team are using the platform to sign-up new customers.

Financial Responsibilities

Budget Management: Monitor revenue – looking at sales vs wage expense, with the ability to multi-task, tasks vs customer focus.

Sales Targets: Set and achieve sales goals and develop strategies to increase sales.

Marketing and Promotion

Marketing Strategies: Work with Communications Manager to share stories on social media and create ideas in regard to marketing initiatives.

Merchandising: Ensure the store is merchandised to a high standard.

Compliance and Safety

Health and Safety Standards: Ensure compliance with safety regulations and store policies.

Record Keeping: Ensure volunteer inductions are up to date and kept in a place that is accessible.

Mission and Values

Promote Mission: Uphold and promote the values and mission of Do-Op Shop, focusing on community, support, and sustainability.

For information check out our website - www.do-opshop.com. Please note due to the number of applicants only short-listed candidates will be contacted.