Step Up in Your Hospitality Career – Cairns Local Opportunity

Are you a Guest Service Agent or Front Office Supervisor ready to take the next step in your career?

At Cairns Harbourside Hotel, we are not looking for just another backpacker to fill a roster. We're looking for a long-term local who wants to grow within a stable, supportive hotel environment. This is your chance to join a well-established independent hotel known for quality service, corporate and FIT guests, and a genuine team culture.

What is the Role...

As the hotel and Front Office Duty Manager, you will support the Front Office Manager and be a trusted leader on shift. You’ll take charge of the hotel during your shift, coach the GSA team, handle guest needs, and contribute to the overall running of the hotel. Whilst ensuring that the highest standards of service and hospitality are maintained, we're committed to recognizing and developing great talent — and for the right person, this role can open the door to future growth opportunities within our hotel.

About You:

You’ve worked as a GSA or Supervisor and you're ready for growth

You have at least 1 year of supervisory experience in a hotel or similar setting

You have experience using hotel property management systems — preferably Opera

You care about delivering professional, thoughtful service—not just transactions

You present professionally, are punctual, and lead by example

You’re available for both AM and PM shifts, weekends, and public holidays as required

You have unrestricted working rights in Australia

You’re confident dealing with systems, guests, and leading small teams

You live in Cairns and want to build your career here

You’re ready to lead shifts, solve problems, and step into leadership

What You’ll Do:

Be the go-to leader on shift across hotel operations

Assist with guest feedback, special requests, and ensure smooth arrivals/departures

Support the Front Office Manager with staff training, admin, reporting and team culture

Be across safety, incidents, and basic hotel operations in real time

What We Offer:

Stable full-time hours with opportunities to grow

Supportive leadership and a positive team culture

Uniforms, staff meals, and hotel discounts

A role that’s about more than checking in guests—it’s about leading people and running the shift

Apply now if you're ready to take your next career step in hospitality—right here in Cairns, with a team that values local talent and long-term commitment. We’d love to hear from confident GSAs and passionate supervisors who want to grow with us, or current hotel Duty Managers.