Medical Receptionist (Part-Time)
At The Know You Co, we are a small, dedicated team of General Practitioners who have a special interest in providing personalised chronic disease management and health promotion – and we’re looking for a warm, organised, and compassionate Medical Receptionist to join our team!

About the Role
As the first point of contact for our patients, you’ll play a key role in creating a welcoming and positive environment. You’ll help to ensure the smooth day-to-day running of our practice, supporting our team and our patients.

The position is approximately 20 hours per week, ideally spread across 3-4 days with the potential for extra hours to cover scheduled leave. There is a great amount of flexibility across the hours you work, supporting you to have your desired work-life balance - perfect for working parents or carers!

Key Responsibilities
Reception & Administration

We are looking for an Administration superstar to conduct general Medical Reception duties, which include but may not be limited to:

Opening and/or closing the practice each day, assisting with general housekeeping tasks.

Greeting patients and visitors with warmth, professionalism, and care.

Managing patient check-ins, appointment scheduling, and appropriate follow-up.

Liaising with patients and external stakeholders promptly and courteously across phone, text, email, or in-person.

Processing payments via phone, EFTPOS, or cash; issue invoices, receipts, and bulk-billings as required.

Facilitate information exchange between patients and Practitioner.

About You
We’re looking for someone who:

Brings warmth, compassion, and professionalism to all their interactions.

Has excellent communication skills across a variety of mediums.

Is organised, able to take initiative, and possesses strong time-management skills - supporting their abilities to work with minimal direct supervision.

Is a team player who enjoys contributing to a supportive, positive, and fun workplace environment.

Has strong tech-literacy skills (Microsoft Office, Windows, etc).

Likes to be curious, open to learning, and adaptable to the evolving needs of our boutique practice.

While the following skills are not mandatory, it would be a perfect match if you:

Have had prior experience as a Medical Receptionist

Have experience with BestPractice software

About Us!

TKYC is a new and innovative specialist General Practice committed to providing personalised, patient-centred healthcare. We appreciate that complex health conditions require time, and a deep understanding of the individual, fostering collaborative relationships with patients and healthcare providers along the way.

We are a small team that values both professional excellence and personal wellbeing. You’ll often find us crying with laughter with one-another, supporting each other’s personal interests outside of work (think, team dinners, Canberra Fun-Runs, Pilates sessions) and stuffing our pockets with freshly baked treats in the kitchenette.

We work together and are guided by our core team values:

Craft with care: We have a sense of pride, purpose, and progress in all that we do.

Team First: We celebrate the wins and share the hard stuff.

Lead with the heart: We have compassion, connection, and care in all our interactions.

Staying Quirky: We embrace laughter, curiosity, creativity, and learning from our mistakes.

Speaking with care: We’re all about clear, kind, and honest communication.

Respecting our Hats: As a small team we all have lots of roles – we’re all about mutual respect, not hierarchy.