About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,700 staff and 600 volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell

• Easy to access with public transport and free on/off site parking
• Above award hourly rates
• Salary packaging benefit up to $15,900 + $2,650 annually
• Annual Leave loading
• Career pathways, education and training opportunities
• Comprehensive Employee Assistance Program available 24/7 for our staff
• Enhanced Parental Leave options
• Location options - move within our Uniting AgeWell network (Victoria and Tasmania)
• Not for profit, values-based organisation

About the Role

An exciting 12 month fixed term (with a view to permanent) on offer for an astute and professional Admissions Coordinator to aid and support our admissions process. The Admissions Coordinator will ensure the provision of a high level of customer service to potential residents and their families from initial contact, and throughout all pre-admission and admission processes. With a strong focus on excellent customer services the Regional Admissions Coordinator will work collaboratively with Residential Service Manager and Senior Care Manager.

In this role, you will:

• Coordinate the process of engaging potential residents including conducting and/or following up site tours with families/carers, liaising with referrers and responding to queries
• Provide advice and support in establishing the financial arrangements of incoming residents
• Ensure relevant contractual and supporting documentation is complete, accurate and timely and complies with relevant legislation and organisational policy
• Provide advice and support to ensure an efficient and effective resident admission process at residential sites in the region/area
• Develop a relationship with potential residents/families/carers to facilitate management of the process to successful admission

About You

The ideal candidate will have:

• Experience in managing and/or coordinating admissions preferably in the aged or health care sectors
• Sound knowledge of the Aged Care Act and Principles including fees, charges and funding
• Exceptional customer service
• Knowledge, experience and understanding of the emotional difficulties faced by residents and families in the transition/admission to residential aged care
• Strong time management and problem solving skills are essential
• Thrive in a team and also appreciate the one to one interactions
• Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)

Essentials for working in Aged Care:

• A current Working With Children Check card
• Current and ongoing flu vaccinations
• Australian working rights
• Ability to pass a national police clearance and NDIS Clearance

Make a positive difference in your community – apply now!

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

For more information please contact the Recruitment Team at [email protected]. Please note the position and location.

Only shortlisted candidates will be contacted. We look forward to hearing from you!