About Us

Wesley Mission Queensland is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the Role

STARH Gold Coast Program is funded by the Queensland State Department of Housing to provide direct services to households at risk of homelessness through early interventions, coordination and advocacy to access appropriate services to sustain existing tenancies or transition to a suitable tenancy option.

The aim is to maximise people’s capacity to be independent, self-reliant and connected to appropriate social and community supports including assisting them to stabilise housing options. This position will provide intensive direct service provision, coordination and advocacy of services with individuals and family units both remotely via use of technology and in their own homes or through outreach.

Key Role Accountabilities

Engage families and individuals from the stated client group to provide support in line with the role purpose and position summary.

Provide holistic, trauma informed, client cantered case management, support and advocacy for the client(s)as assessed to meet their needs. This includes developing, planning, implementing and reviewing holistic case management plans with client(s) and providing advice, information, advocacy and support to clients as required.

Facilitate processes to optimize communication, case coordination, access to services and linkages between other service providers, community partners and relevant stakeholders to ensure client(s) needs are met.

Assist the team in the delivery of activities and programs.

Ensure the needs and outcomes for the target group and objectives are clearly understood by stakeholders and report on barriers being experienced to access service delivery.

Undertake all administrative duties including but not limited to ensuring high quality, up to date case management notes/case plans/materials/statistics/reports and maintenance of accurate data.

Work collaboratively within a team environment, actively participate in regular staff meetings, case reviews, training, and supervision.

Work under the general direction of the Coordinator to meet program expectations and accept other duties as determined.

About You

Demonstrated experience in conducting risk and needs assessments in an intake, case planning and coordination, advocacy and referrals or similarly related position.

Demonstrated experience working with families and individuals at risk of homelessness or homeless using trauma informed, person centred case management principles in an identified framework or model of practice.

Demonstrated high level communication and interpersonal skills including experience in engaging and working with diverse people with varied needs, including but not limited to tenancy issues, mental health, domestic and family violence, financial stress, substance use, home management and barriers to employment/education.

Demonstrated ability working within a values-based organisation, supporting positive team functioning, working collaboratively, flexibly and respectfully, fostering inclusion and diversity, maintaining a clear professional practice framework and professional identity.

Understanding and commitment to social justice principles, confidentiality and privacy.

Demonstrated ability to work under general direction with established procedures and guidelines and as required with minimal supervision to achieve client and program goals.

Experience in establishing and maintaining agency network relationships within the human service environment to better meet client needs.

What makes a difference for us:

Degree qualifications in human services or a related field and demonstrated experience in the sector.

Demonstrated knowledge of Queensland Tenancy Law would be beneficial.

Demonstrated high level computer skills with the Microsoft Office suite of applications and customer databases including practice management systems.

Current Suitability Card for Child Related Employment (“Blue Card”).

Current Driver’s Licence and willingness to drive in the course of work.

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Policy throughout employment and prior to commencement.

Why Join Us

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.

Access to salary packaging benefits that enable you to increase your take-home pay

Access to discounts on private health insurance, gym memberships and travel

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Policy.