APS3 Participant Support Officer

Are you passionate about making a difference in the lives of Australians with disabilities? We are seeking dedicated and motivated APS3 Participant Support Officers to join our team.

Hourly Rate: $37.36 + Super

Contract Length: Until the end of December 2025, with the possibility of extension

Full-Time Hours: 8:30am to 4:30pm, Monday to Friday

Location: Swan Hill

Start Date: ASAP, pending clearances

Australian Citizenship is required

APS3 Participant Support Officer

This role is part of a collaborative team environment, responsible for setting priorities, managing individual workflows, and producing work that is regularly reviewed by more senior team members.

The position involves a range of procedural, clerical, administrative, and operational support tasks, which may include some basic research and analysis.

There may also be a public-facing component to the role, requiring communication with and the provision of straightforward advice to various internal and external stakeholders.

Key responsibilities include, but are not limited to:

• Managing and resolving participant matters by completing planning-related tasks in line with legislative requirements.
• Providing front desk and reception support, including assistance at self-help kiosks and online support platforms.
• Responding to customer enquiries, offering information, or referring them to relevant government or community services.
• Managing a shared team inbox, scheduling appointments, and handling phone enquiries.
• Coordinating use of office facilities for appointments and ensuring accessibility for all participants.
• Conducting research and investigations and preparing related reports and correspondence.
• Performing data entry tasks and following up to ensure actions are completed.
• Logging and tracking complaints and feedback using internal business systems.

Eligibility Requirements

Australian Citizenship is required

Must be willing to undergo pre-employment screening including:

• National Criminal History Records Check

How to Apply

If you're ready to make a meaningful impact, we want to hear from you!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.