About Us

At Reflections Holidays, our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

We proudly care for 41 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

The Role

This is a full-time Grounds and Maintenance Supervisor position located at Reflections Holidays North Haven.

This role is responsible for supervising the Grounds team and overseeing the maintenance and grounds work within the park and provides support to the Park Manager to ensure the property is operated in accordance with Reflections Holidays’ policies and procedures.

You will be working to a roster that includes weekends, public holidays, peak holiday seasons, and on-call duties.

Key Responsibilities include:

• Supervision, rostering, and training of Grounds teams.
• Undertake general grounds maintenance, cleaning, and repairs.
• Undertake mowing, slashing, brush cutting and edging of grounds and lawns.
• Undertake garden maintenance, weeding, spraying, pruning and mulching.
• Undertake cabin maintenance as required.
• Maintain gardens, trees and fencing to ensure a safe environment for guests and park staff.
• Removal of deceased animals and wildlife as required.
• Operate plant and equipment.
• Carry out maintenance, servicing and basic repairs to water supply, drainage and septic/sewerage systems.
• Assist in the care and control of native and introduced animals within the park.
• Carry out road and infrastructure maintenance, projects and construction within the park.
• Carry out more complex repairs and maintenance on park buildings and facilities.
• Complete servicing and repairs on the parks plant, pumps, vehicles and machinery.
• Coordinate and complete cleaning of amenities blocks, camp kitchen, BBQ’s, fish cleaning tables and picking up of general rubbish as required.
• Carry out security checks and patrols of the park.

About You

The successful candidate will be able to:

• Demonstrate solid maintenance skills, preferably with trade experience.
• Strong supervisory skills to lead a team.
• Demonstrate ability to perform tasks within the key responsibilities detailed above.
• Show a passion for providing an amazing guest experience.
• Perform a complaint handling and conflict resolution process.

Experience in hospitality and tourism industry is desirable.

The Perks

In addition to a competitive salary, upon completion of relevant onboarding and training, you will have access to:

• Two free nights’ accommodation;
• A generous discount on personal travel to our parks;
• A friends and family discount;
• Above entitlement leave;
• Parental leave gap payment;
• Salary sacrifice and novated lease options;
• Excellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations and Personal Plus Leave (which includes Birthday Leave); and
• A comprehensive education and development program.

What Next?

Keen to further explore the opportunity to become a Reflections Holidays team member? We would love to get to know you!

Select ‘Apply Now’ to share your resume and a one-page cover letter describing how you meet our needs and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.