IT Operations Coordinator

Complete Staff Solutions in partnership with Lismore City Council

Complete Staff Solutions are seeking an experienced IT Operations Coordinator to join Lismore City Council. This hands on leadership role is responsible for managing the IT helpdesk and overseeing the day to day operations of Council’s computer networks and infrastructure. The position involves supervising IT staff, responding to operational needs, and contributing to strategic infrastructure upgrades.

Key Responsibilities

Strategic & Planning

Recommend and implement improvements to IT infrastructure and operations.

Maintain accurate systems documentation.

Contribute to IT strategic planning and disaster recovery efforts.

Liaise with Richmond Tweed Regional Library management and internal stakeholders.

Ensure compliance with corporate records and legislative requirements.

Operational Delivery

Oversee the delivery of a reliable IT Helpdesk and coordinate staff resources.

Manage IT operational budgets within delegated authority.

Administer and maintain:

Servers and storage infrastructure

Internet, firewall, and networking devices

Desktops, peripherals, mobile devices, and telecom equipment

Software across all systems

Support and collaborate with other IT staff at Lismore City Council.

Manage contracts and contractors related to IT operations.

Apply strong organisational and time management skills to ensure operational effectiveness.

Entry-Level Requirements

Demonstrated skills in project management, leadership, facilitation, and coordination

Excellent planning and organisational abilities, with strong time management skills

Ability to manage both short and long term projects concurrently

Proactive and adaptable team player with initiative and responsiveness

Strong commitment to process control, continuous improvement, and quality customer service

Excellent written, verbal, and interpersonal communication skills

Sound analytical, problem solving, and decision making abilities

Proven ability to streamline and improve processes and procedures

Strong conceptual thinking and sound judgment

Capacity to develop innovative solutions in response to challenges

Exceptional attention to detail

Ability to build and maintain positive working relationships

Demonstrated ability to manage multiple tasks and meet deadlines effectively

Proficiency in desktop software deployment tools

Ability to provide support to multiple stakeholders simultaneously

Highly motivated and action oriented individual

Sound knowledge of emerging technologies

Professional, cooperative, and collaborative work ethic

Qualifications and Experience

Tertiary qualifications (university degree) in Information Technology or a related field

Current Class ‘C’ Driver’s Licence

Minimum of five years’ operational experience in a related field (e.g. IT operations)

Demonstrated experience supporting users in a virtualised environment