• $35-$40 per hour + super
• Full-time permanent role (Monday to Friday 8am to 4pm)
• Great team environment with fast growing company

Our client is a strong market leader within their industry, proudly operating throughout the Hunter Region providing safe, efficient and sustainable high quality products and services to both residential and commercial markets.

Due to growth, we are searching for a highly organised and self motivated Operations Coordinator to join their team. As an Operations Coordinator, you will be responsible for the efficient day to day planning and scheduling of work, ensuring process is followed and communication with all internal and external stakeholders. You will play a key role in managing customer interactions, streamlining internal processes, and maintaining accurate CRM data to support team efficiency and customer satisfaction.

The role:

• Serve as the primary point of contact for customers, providing updates on scheduling, addressing/resolving enquiries, and ensuring high levels of customer service and satisfaction.
• Assist with incoming bookings, service calls and preparation of quotes
• Manage scheduling requirements ensuring technicians are allocated to jobs and communicated with clients
• Ensure all administrative tasks specific to each job is completed
• Ensure parts and consumables are available in the branch ready for all planned works
• Coordinate product/installation issues, warranty claims and product returns efficiently by liaising with suppliers and ensuring swift resolution for customers.
• Provide administration support to management and the team
• Ensure all workplace, health and safety policies and procedures are followed

What we’re looking for:

• Minimum 3 years experience in a fast paced administration/operational role
• Highly motivated self starter eager to learn and adapt
• Strong ability to communicate both verbal and written
• A positive can-do attitude
• Proficient with word, excel, outlook and the ability to learn and absorb new systems. Familiarisation with ServiceMate software is favourable.
• Highly organised and focused
• Hold a drivers licence
• Reliable and eager to succeed
• Strong attention to detail
• Strong safety focus

Benefits:

• $35-$40 per hour + super
• Full-time permanent role (Monday to Friday 8am to 4pm)
• Great team environment with fast growing company

If you’re ready for the next step in your career and have what we’re looking for, apply today!

#SCR-suzie-ninevski

Who is A.I.R Recruitment? A.I.R Recruitment is a national award-winning boutique recruitment agency based in Newcastle, driven by passion and the challenge of connecting quality candidates to careers that deliver success. The foundation of our business is built on trust, integrity and the three key fundamental people solutions to Attract, Integrate and Retain.

A.I.R Recruitment specialise in permanent recruitment in white collar, blue collar, professional and executive roles.

What sets us apart? Our Sales Success Strategy Program developed by their Award winning sales and recruitment professional, Director Suzie Ninevski.

Call us on 1800-2-RECRUIT to discuss your recruitment or jobseeker needs.