Job description

Registered Nurse/Compliance

Home Care Assistance Gold Coast

Southport Qld 4215

Position purpose:

Service Objectives:

To ensure effective management and compliance of federally funded Home Care services based on the Values of Our Organization the Aged Care Quality Standards (2019) and the Aged Care Act (1997).

· Provision of ethical and responsible services that meet internal and external compliance standards to Home Care recipients.

· Quality management of federally funded Home Care services offered by brokerage agreement franchisee partners of Our Organization

· Build the capacity of our Organization to build and maintain compliance in preparation for changes to funded programs in 2024 and beyond.

· To embody Our Organization’ Mission and Values through Home Care services.

Key tasks:

· Support the functions of the Organization in relation to compliance.

· Support the function of the Organization through the preparation of accurate reports and recommendations to strengthen the quality of services offered.

· Lead and guide staff to meet external regulatory requirements.

· Support and provide guidance to the Clinical Team and Care Partners

· Gather (at times collect), collate, and analyse data from a variety of sources for presentation to Reference Groups, Committees, and the Governing Body.

· Provide recommendations to the Board to strengthen quality and compliance through data quality, policies, and procedures.

· Prepare Reports for internal and external bodies on quality measures and activities of our Organisation.

· CI register and management of all projects on it.

· Oversee the management of Complaints and Incident registers as well as ensuring each case is managed and closed.

· Care Partner compliance checks

· Keep self-assessment tool up to date.

· Keep up to date with compliance/regulation changes across all bodies (e.g.: Aged, Disability, DVA etc)

· Suggest training to ensure compliance with changes to legislation, working with HR.

· Clinical Policies and Procedures management (working with clinical lead)

· Manage QCABs ensuring compliance with terms of reference.

· Manage SIRS complaints.

· Manage 5 key risks Reponses, ensuring they are complete and updated to reflect the current approach of the service.

· Conduct dummy audits to identify continuous improvement activities.

· Manage complaints made to regulatory authorities and manage them to closure.

· Contact for regulatory authorities for any contact that does not require Director to respond.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

Other Duties:

· Fulfil other duties as required by management and other department personnel as requested/required

Required qualities:

· The RN/Compliance works in collaboration with all teams and the Director. They are responsible for managing their time, planning and organisation of their work to meet Key Performance Indicators.

Desired competencies:

· High level communication skills, both oral and written.

· Ability to build rapport and trust with staff and managers.

· Ability to function independently and exercise necessary professional judgement.

· Ability to maintain a positive work environment.

· Demonstrate empathy with clients and their carers.

· Proficiency in the management of data from a variety of sources.

· Proficiency and accuracy with data analysis and presentation.

· Good time management skills, flexibility, and an ability to set goals; prioritise tasks and work under pressure.

· Understanding of internal and external quality standards and the ability to modify practices as standards change.

Other Duties

· Fulfil other duties as required by management and other department personnel as requested/required

Required qualities

· The RN/Compliance works in collaboration with all teams and the Director. They are responsible for managing their time, planning and organisation of their work to meet Key Performance Indicators.

Desired competencies

· High level communication skills, both oral and written.

· Ability to build rapport and trust with staff and managers.

· Ability to function independently and exercise necessary professional judgement.

· Ability to maintain a positive work environment.

· Demonstrate empathy with clients and their carers.

· Proficiency in the management of data from a variety of sources.

· Proficiency and accuracy with data analysis and presentation.

· Good time management skills, flexibility, and an ability to set goals; prioritise tasks and work under pressure.

· Understanding of internal and external quality standards and the ability to modify practices as standards change.

· Previous experience working in process driven environment and complaints handling

Qualifications:

· Bachelor of Nursing and AHPRA Registration

· Understanding of quality standards, strategies, and improvement processes.

· Understanding of financial and statistical reporting requirements.

· Computer skills and knowledge of office software packages (MS Office) and the ability to learn propriety databases.

· Familiarity with internet use and email.

· Experience in a similar capacity with skills that are transferable to the Australian Aged Care environment.

· Current National Police Check (within 3 years).

· Current NDIS workers check.

Job Type: Full-time

Pay: $57,148.08 – $95,000.00 per year

Shift:

Day shift

Work Days:

Monday to Friday

Work Authorisation:

Australia (Preferred)

Work Location: In person