This global medical technology organisation specialises in musculoskeletal healthcare solutions. Its core focus is on the design, manufacture, and distribution of orthopaedic implants, surgical instruments, and technologies supporting joint reconstruction, trauma, spine, sports medicine, and dental applications.

Customer Service Activities

• Clarify and take Loan Set bookings.
• Enter consignment set cases and replenish consignment sets.
• Invoice loan set and consignment operations including problem solving.
• Carry out customer order entry and maintenance
• Liase with couriers regarding tracking and other aspects of carrier distribution services.
• Facilitate repair and repair loaner system.
• Review and process credits
• Process internal orders as required.
• Monitor and action daily and weekly reports regarding matters including back order lists, replenishment lists and status reports.
• Ensure all monthly responsibilities are completed during the month.
• Ensure correct authorisation is obtained with appropriate documentation. Eg. Less than List.
• Ensure Purchase orders are received and invoices are processed within one month
• of the surgery date, report and monitor exceptions and collaborate with Sales and
• customers to resolve issues and delays.
• Manage phone calls and emails to provide detailed and accurate product information
• to customers (e.g. Product specification, pricing, discounts, availability and
• alternatives).
• Timely communication to internal staff (particularly Sales, and Marketing) regarding
• potential sales and market intelligence.
• Actively assist the loan sets team where required to do so.
• Other projects as may be required.

Casey Oleary

Recruitment Consultant

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