About the role

The Mater Hospital Brisbane has an opportunity available for an experienced Senior Administration Officer to join their Telehealth team. This role is permanent part time, 19 hours per week.

Salary range: $38.81 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

• Receiving, reviewing and processing new telehealth appointments
• Liaise with local GPs, QLD HHS, and Aboriginal and Torres Strait Islander Health Centres to schedule telehealth appointments with clinical support
• Monitor daily telehealth appointments across Ambulatory and Outpatient specialties and virtually arrive patients to their telehealth appointments via the Outpatient Appointment Journey Board
• Be able to identify the different types of available telehealth technology or the ability to rapidly acquire technical information relating to telehealth
• Must be able to use video conferencing software and hardware or the ability rapidly acquire the skills to make video calls
• Be able to apply basic trouble shooting techniques to ensure telehealth appointments aren't delayed
• Have an excellent phone and customer service manner and understanding of medical terminology is preferred
• Monitor outlook calendar for the outpatient’s telehealth inbox

About you

You will have excellent customer service and interpersonal communication skills and the ability to organise and prioritise work effectively within a busy, demanding, fast-paced environment.

You will also have the below skills:

• Highly accurate data entry skills
• Experience in providing technical support
• Experience with Telehealth (desirable)
• Ability to maintain confidentiality when dealing with patient information
• Ability to work both independently and cooperatively as a team member
• A demonstrated commitment to the Mater Mission and values

Your positive attitude and enthusiasm to exceed customer expectations coupled with your effective problem-solving skills will be key attributes that will see you succeed in this role.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Wednesday 25th June 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.