Cruisin’ Motorhomes is a leading provider of motorhome rentals, offering a diverse fleet of high-quality recreational vehicles (RVs) for individuals and families seeking unforgettable travel experiences. We are committed to delivering exceptional customer service and making every journey one to remember.

Position Overview

We are on the lookout for a customer service rockstar to join our team as an Assistant Branch Manager at our Virginia branch. This role is ideal for someone who thrives on delivering exceptional experiences, takes pride in solving problems, and brings positive energy to every customer interaction. You’ll support the Branch Manager in overseeing operations while ensuring our customers drive away with a smile.

Responsibilities

Customer Service Excellence

Be the face of the branch — friendly, solution-focused, and committed to going above and beyond for every customer.

Respond to inquiries and issues with professionalism and energy.

Proactively look for ways to improve the customer journey and leave a lasting impression.

Turn customer feedback into action that strengthens service quality.

Branch Operations Support

Assist with the smooth daily operation of the rental branch.

Help oversee fleet standards, ensuring every motorhome is clean, safe, and road-trip ready.

Liaise with the workshop team to schedule maintenance and inspections.

Manage administrative tasks such as daily and weekly reporting.

Participate in the Saturday morning roster rotation.

Team Collaboration

Support the recruitment, onboarding, and training of new staff.

Lead by example in promoting a positive, service-focused culture.

Assist with staff mentoring and development under the guidance of the Branch Manager.

Financial and Compliance Assistance

Help monitor operating costs and identify opportunities to improve efficiency.

Ensure day-to-day activities align with safety regulations and company policies.

Stay up to date with industry standards and ensure branch practices remain compliant.

Qualifications

A passion for helping people and a talent for solving problems

Friendly, confident, and great under pressure — especially when managing customers

Excellent verbal and written communication skills

Team player with leadership potential

Experience in RVs, rentals, travel, or hospitality is a bonus (but not essential)

Benefits

Join a team that values people-first service and supports your career growth

Work in a dynamic and fast-paced travel industry environment

Be part of a company that encourages development and internal progression