Position: Rostering Coordinator / Community Assistant Manager
Location: Tuggerah, NSW
Employment Type: Permanent Part-Time
Pay Rate: $43.08–$44.20 per hour
Start Date: Immediate

About United Supports
United Supports is a disability support provider based in Tuggerah, committed to delivering high-quality, person-centred care to individuals under the NDIS. With a strong and dedicated team of over 50 support workers and 15 office staff, we are passionate about empowering our participants to live safely, independently, and with dignity.

About the Role
We are looking for a reliable and detail-oriented Rostering Coordinator / Community Assistant Manager to join our office team. This role is essential to the smooth running of our operations, ensuring that support services are scheduled effectively, staff are informed and supported, and administrative processes run efficiently.

The successful candidate will report directly to the NDIS Supports Manager and will also step into a leadership role during their absence. You will work closely with support workers and administrative staff, playing a vital role in ensuring our participants receive consistent, timely, and high-quality care.

Key Responsibilities

Develop and maintain efficient and accurate staff rosters

Proactively fill vacant shifts and ensure adequate staffing for all services

Review shift instructions and client appointments to confirm accuracy and alignment with care plans

Ensure staff are informed of any changes or updates to their shifts

Complete and submit daily timesheets for payroll processing

Participate in the rotating after-hours on-call roster to manage urgent rostering matters

Conduct staff interviews and assist with onboarding processes

Schedule and coordinate staff supervisions and performance check-ins

Provide administrative support to the NDIS Supports Manager and the broader team

Manage general office tasks including filing, scanning, data entry, and documentation of service records

Act on behalf of the NDIS Supports Manager as needed

Skills & Experience

Strong organisational and time management skills

Excellent verbal and written communication

Ability to multitask, prioritise, and adapt in a fast-paced environment

High attention to detail and problem-solving ability

Previous experience in disability services, rostering, administration, or team coordination is highly regarded but not required

Confidence using ShiftCare, WhatsApp, Excel, Microsoft Word, and Adobe (or willingness to learn)

What We Offer

Supportive, professional, and welcoming team environment

Opportunity to grow your skills in leadership and community coordination

Immediate start available

Convenient Tuggerah location