Location: Bankstown, NSW
Salary Package: $60k-65k + Super
Role Highlights: Our client is seeking an energetic customer service professional to serve as the main point of contact for their valued customers. In this role, you will respond to customer inquiries through phone, email, and live chat, while delivering excellent customer service. You will also be responsible for handling administrative duties and data entry tasks.

Key Responsibilities:

• Manage inbound and outbound calls to assist customers, provide solutions, and ensure a positive experience.
• Develop and maintain strong relationships with key clients and stakeholders.
• Offer exceptional customer service, resulting in positive outcomes for customers.
• Perform administrative duties, including accurate data entry and maintaining up-to-date customer records.
• Ensure customer database is up to date.

Candidate Profile:

In order to be successful in this role, you will have experience in a high-volume customer service environment and possess the following:

• Minimum of 2 years' experience in a high-volume call centre environment is essential.
• Clear and professional communication, both verbally and in writing.
• Strong computer literacy and organizational skills with the ability to multitask in a fast-paced setting.
• Strong attention to detail with a focus on accuracy in administrative and data entry tasks.
• Ability to work collaboratively within a team and independently as needed.
• Confidence communicating with external stakeholders.
• Adaptable and thrives in a fast-paced environment.
• Enthusiastic about providing an exceptional customer experience.
• Permanent residents/citizens only.

Company, Culture and Benefits:

• Immediate Start
• 10% annual bonus
• Full-Time Temp with potential for Permanent Position
• Monday to Friday, standard office hours
• Career development opportunities within a thriving organization
• Be part of a supportive and inclusive team with outstanding culture where your contributions are valued

How to Apply:

Click the apply now button or email your CV to [email protected]