Location: Bankstown, NSW
Salary Package: $60-65k + Super

Role Highlights:
Our client is seeking a dynamic a customer service representative to join their team and become the primary point of contact for their values customers. In this role you will be responding to customer inquiries via phone, email, or live chat while ensuring exceptional customer service. You'll also handle administrative and data entry tasks.

Key Responsibilities:

• Assist customers through inbound and outbound calls, providing solutions, support and an exceptional customer experience.
• Build and maintain strong relationships with key clients and stakeholders.
• Deliver outstanding customer service that leads to positive outcomes.
• Perform administrative tasks, including data entry and ensuring accurate customer records.
• Ensure customer database is up to date

Candidate Profile:
In order to be successful in this role, you will have experience in a high-volume customer service environment and demonstrate the following:

• At least 2 years' experience in high volume call center environment is essential.
• Clear and professional communication, both verbally and in writing.
• Excellent computer and organizational skills with the ability to multitask in a fast-paced setting.
• Strong attention to detail, ensuring accuracy in all administrative and data entry tasks.
• Ability to work collaboratively within a team and independently as needed.
• Confidence communicating with external stakeholders.
• Thrives in a fast-paced environment.
• Enthusiastic about providing an exceptional customer experience.
• Permanent residents/citizens only.

Company, Culture and Benefits:

• Immediate Start
• 10% yearly bonus
• Full-Time Temp with potential for Permanent Position
• Monday to Friday, standard office hours
• Career development opportunities within a thriving organization
• Be part of a supportive and inclusive team with outstanding culture where your contributions are valued

How to Apply

Click the apply now button or email your CV to [email protected]