Call Centre Operator | 6-Month Contract | Newcastle

• $34.59 p/h + Super
• 6 Month Contract/Full-time
• Newcastle

About the Role

As a Call Centre Customer Service Representative, you will be the first point of contact for customers seeking assistance with government services over the phone and through digital channels. Your main responsibility will be to provide high-quality support by resolving inquiries efficiently and delivering accurate information across a wide range of services. Whether customers are accessing essential services or navigating more complex processes, you'll play a vital role in ensuring a smooth and positive experience through professional and responsive call centre support.

This role will be working on a 6am-10pm rotating roster Monday to Sunday, including public holidays.

A 2 week rotating roster - will work the same shift for a 4 week period and will then transition to another shift. You will never work the same shift for 2 consecutive rosters. Typically one roster will work an early start shift (e.g. 6am start), then a mid-shift (e.g. 9 - 10am start) , then a late shift (e.g. 11am start)

Key accountabilities include:

• Respond to customer inquiries across multiple channels (phone and email) with professionalism, courtesy, and accuracy.
• Provide clear and accurate information on government services, including information on Road Licensing & Identification businesses in NSW.
• Assist customers in completing applications and forms, guiding them through each step to ensure accuracy and compliance.
• Resolve customer issues and complaints efficiently, escalating matters to the appropriate team or department when necessary.
• Maintain up-to-date knowledge of government policies, procedures, and services to deliver informed support.
• Support the Team Leader and Customer Contact Officer (CCO) in day-to-day operations, contributing to a smooth and effective Call Centre environment.

About You

• Excellent communication skills with a focus on customer service and problem resolution.
• Strong interpersonal skills and the ability to build rapport with a wide range of customers.
• A positive, can-do attitude with the ability to work well under pressure.
• Strong attention to detail and the ability to handle complex information accurately.
• Previous customer service experience, preferably in a contact centre or similar fast-paced environment.
• Ability to work independently as well as part of a team to achieve team goals.
• Able to work rotating roster between 6am-10pm

Benefits of contracting through Ashdown People

• 5th largest supplier to the NSW Government
• Get paid weekly
• Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year
• Offer Insurances for ABN Contractors
• Consistent communication & transparency
• Detailed onboarding & support

Please apply if you are interested. Please note, only shortlisted candidates will be contacted. If you have any question, please email [email protected]