Our organisation

Australian Mutual Bank is a customer owned bank that has been providing banking services to the community since 1953. Our purpose is to benefit the people who bank with us, not to extract profit from them and distribute it to outside shareholders. We recognise our employees are real people with unique ideas and views. We prioritise growth and development of our employees and foster a positive and inclusive work culture. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.

The opportunity

We are currently seeking applications for a Member Service Trainee to join our Penrith branch on a 12-month trainee placement. The successful applicant will undertake a Certificate III in Business whilst learning about the member service function and day-to-day branch operations. In addition, opportunity will be available to undertake a further Certificate III in a related qualification.

The benefits associated with this opportunity include a structured learning program, a nationally recognised qualification, study time allocated during working hours, and a friendly and supportive working environment.

Key responsibilities

During the traineeship you will gain:

An understanding of the mutual values and the Bank’s commitment to its people, its members, the community and the environment.

An operational knowledge of the member service function within the branch environment with a strong focus on loans during the second half of the traineeship.

Develop the skills required to build relationships and identify products and services best suited to member needs.

Learn to navigate challenges and resolve problems, whilst providing the highest level of service and support to members and co-workers.

What we are looking for

The successful candidate will have:

experience working in a face-to-face customer service role;

a keen eye for detail;

clear verbal and written communication skills;

a cooperative attitude;

a willingness to learn and apply new skills;

be technology savvy;

reliable; and

able to increase productivity to achieve established goals.

Some of our benefits

Volunteer days to give back to the community through our charitable initiatives.

Access to additional paid leave days to help you in times of need e.g. disaster leave, reproductive leave, additional paid compassionate leave, etc.

How to apply

Interested in this opportunity? We would love to hear from you. To apply please submit your resume with a covering letter via the link on this page.