The Housekeeping Manager / Cleaning Supervisor is responsible for overseeing and supporting cleaning operations across a portfolio of sites, ensuring high standards of cleanliness, efficient accommodation turnarounds, and consistent service delivery. This role combines hands-on cleaning duties with regular site inspections and team supervision, requiring a proactive leader who can work across multiple locations, engage and direct cleaning staff, and uphold Realcorp’s standards of operational excellence and client satisfaction. Travel between various locations will be required to oversee and assist with daily cleaning operations (a valid driver's licence and own vehicle are essential).

Note, this opportunity is an initial 3-month fixed term contract, with a view to move to permanent for the right candidate.

Key Responsibilities

Cleaning Duties:

Perform routine cleaning tasks, including sweeping, mopping, dusting, vacuuming, and sanitizing areas as required.

Ensure all cleaning tasks are completed to a high standard in a timely manner.

Handle and maintain cleaning equipment and materials responsibly.

Logging completed units and progress against targets in real-time, during accommodation turnarounds.

Quality Control:

Conduct weekly inspections to ensure cleaning standards are maintained.

Follow up on issues identified during inspections to ensure they are addressed.

Ensure compliance with health and safety standards and regulations.

During accommodation turnarounds, ensure cleaners’ rooms are compliant with equipment storage, cleanliness and SDS sheet visibility.

Team Management

Manage cleaners for own portfolio, including:

Onboarding, training, and induction of new staff

Providing ongoing support, engagement, and morale building

Ensuring uniform and personal presentation compliance

Managing HR escalations and performance issues

Accommodation Turnaround

Coordinate and manage accommodation turnovers, ensuring rooms are cleaned, prepared, and inspected within established deadlines.

Liaise with Operations team to ensure schedules consistently meet operational requirements.

New Staff Onboarding

Oversee trial shifts for new staff, ensuring fit for the role and service standards are met

Train and support new cleaning staff

Key Relationships

Cleaners and Specialist Cleaning Team

Clients including Building Managers, Owners Corporations, Office Managers, Facilities Managers

Internal Management Team

Key Performance Indicators (KPIs): Tailored individual KPI’s are set annually but broadly:

Client satisfaction and retention

Timely response and resolution of client issues

Compliance with inspection schedules and service standards

Staff retention, engagement, and performance

Compliance with accommodation turnaround schedules and service standards