Warehouse Customer Returns Specialist (Mobility Fleet Specialist)

About Us

At ENTAG we help businesses thrive! We are a technology services business, partnering with Australia’s largest telecommunications supplier and world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers.

About the Position

We are currently looking for a Warehouse Customer Returns Specialist for our Mobility Fleet Management team who will be responsible for delivering a high level of service through facilitation of all service requests and incidents received from customers. The role primarily involves assisting with the device management of customer owned devices to specific specifications and standards while maintaining SLAs and meeting customer expectations. This also includes customer reporting, health checks & investigations, customer returns, dispatching requests and data integrity.

In this role you will:

• Receive and process incoming customer owned devices accurately.

• Perform stocktake on customer owned devices and accessories, review and investigate discrepancies.

• Stage and configure devices in line with business targets, customer requirements and SLAs.

• Manage customer’s asset lifecycles from beginning to end.

• Resolve customer complaints whilst adhering to procedures and guidelines.

• Dispatch customer managed devices.

• Assist Team Leader with general administration duties as required

About You:

You will have:

• No previous qualifications required, however Apple, Android and Windows knowledge relating to mobile configuration and deployment would be advantageous

• Strong punctuality and reliability

• Good attention to detail

• Strong analytical and problem-solving skills

• Ability to work autonomously and prioritise tasks efficiently

• Ability to multi-task and thrive under pressure in a fast-paced, small team environment

We offer:

• Career progression underpinned by our learning platform and role and/or team pathways

• Additional leave options including birthdays off, service recognition leave days and purchased additional annual leave

• 9-day fortnight option

• Reward and Recognition Program

• Team social events including running/walking club and hiking group adventures

• Employee Assistance Program

• Employee Referral Program

How to apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.