The Company

Chippy’s Outdoor is an independent family business with a longstanding history of being an innovator in the timber, outdoor garden/landscaping industry for over 40 years. Chippy’s Outdoor is a showroom-based trade/retail centre specialising in decking, outdoor timber, cladding & screening, with a large range of timber, metal, bamboo and composite products. More information can be found at www.chippysoutdoor.com.au.

Chippy's Outdoor is seeking an experienced Retail Sales / Office Administrator to join our dynamic team in Melbourne, Victoria. You will be responsible for assisting in all aspects of the day to day running of the business, with a hands-on approach. This is a customer-facing role based in our showroom/warehouse, where you'll assist clients, manage communications, and support day-to-day sales and admin tasks.

What you'll be doing:

· Coordinating office admin processes and procedures

· Assisting with sales enquiries in store / online / phone (product knowledge will be required and developed)

· Delivering positive customer outcomes

· Undertaking quotes and customer follow-ups

· Managing workflow, delivery runs and schedules, special orders, and inventory control

· Provide office administrative support to the wider team as needed

· Assisting in other areas of the business as needed

· Coordinating staff job allocations and schedules

· Assisting to load customers from time to time

· Identify opportunities for improved efficiency and effectiveness for the business

What we're looking for:

· Minimum of 5 years’ experience in retail sales and office administration.

· Excellent interpersonal and communication skills (both verbal and written)

· Highly organised with strong attention to detail

· Proficient in Microsoft Office (Outlook, Word, Excel)

· Ability to work independently and as part of a team

· Proactive in managing customer workflow

· Ability to multitask in a high-pressure work environment

· Willing to diversify their skillset and assist in other areas of the business

· Knowledge in building / landscaping products OR a passion in landscape design and construction (willingness to learn products on the job)

· A forklift licence would be advantageous (but not essential)

What we offer

At Chippy's Outdoor, we are a family business and are committed to providing a supportive work environment that also provides:-

· Competitive salary

· A collaborative and inclusive company culture

· On-the-job training and development

· Discounted products for personal use

· Diversity in job role

Our Trading hours are Monday to Friday 7.30am - 5.00pm, Saturdays 7.30am - Midday, closed Public Holidays.