Disability and Youth Support are an LGTBQIA+ inclusive, innovative company that specialises in supporting clients with psychosocial disabilities reach their NDIS goals. This role will suit a person that enjoys mentoring; knowing how to listen, motivate, and guide people through transitional periods in their life.

Role Title: SLES Program Officer

Role Type: Full-Time. The role requires the use of a range of hands-on, administrative & working as part of a team.

Reports To: General Manager

Location: Based in Nerang

Main duties and responsibilities

- Generating and adapting the clients SLES plans

- Developing group programs – generating, facilitating, and adapting the content

- Directing staff to support clients in accordance with their SLES plans

- Review SLES Officers daily progress notes

- Assist with feedback regarding client progress and program outcomes to families and stakeholders

- Review incident reporting, challenging behaviours

- Generating reports as requested by the General Manager

- Have a strong understanding or willingness to learn relevant NDIS requirements and standards

- Act with initiative and professional judgement

- Maintaining and understanding reasonable expectations of clients and workers.

- Fulfil other duties as required by senior management as requested/required.

- The above list is not exhaustive, and the role may change to meet the overall objectives of the company. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Experience

Preferable experience in a relevant industry or equivalent qualification

Personal attributes

- Be willing to listen and learn.

- Professional approach (Empathetic but have healthy boundaries)

- Ability to be adaptable and flexible whilst working under pressure.

- Organisational and time management skills.

- Excellent attention to client’s needs and respond to match these needs.

- Confident and friendly manner with a positive approach to change and self-development.

- Happy, relaxed, able to adapt language to suit professional and casual quickly.

Other

- Be able to understand how disabilities affect people’s lives.

- Understand the stages that a person transitions through in gaining pre-employment skills.

- Manage client and parent expectations of outcomes

- Optional – Understand how Autism Spectrum Disorder impacts an individual in a workplace.

- Be a human and understand the needs of other humans.

- Reliable car and License

Skills & competencies

- Customer service focused / time management / organisation

- Communication with attention to detail

- Leadership & Teamwork