Provide A-Piece of Happiness to Caneland Central, Mackay!

At ANNEES®, we aim to make a positive impact and craft an experience that provides happiness. Whether it's a guest interacting with our dedicated A-Team in our stores, or a passerby walking down the street holding an ANNEES®, we strive to evoke the human connection and happiness that can be shared through experiences with ANNEES®.

We aren't just your regular coffee shop, we are building a brand with a purpose! ANNEES® is a brand with a story to tell and a vision to provide A-Piece of Happiness to the world. And guess what? You can be an integral part of this journey!

About the role

We're searching for a dedicated Shop Manager to join our A-Team! This is a full-time (38 hours per week) salaried role, where you'll be responsible for managing ANNEES® in Caneland Central, Mackay.

Reporting to the Regional Manager, you will have the opportunity to treat this shop as if it were your own; managing the daily shop operations and your designated Team.

Our dream Shop Manager will be someone who is highly motivated, has strong management and leadership skills, and most importantly, can empower their team to provide an exceptional guest experience. You'll also receive training and support to enable you to carry out your role as Shop Manager to the best of your ability, in-line with the ANNEES® values and processes and procedures.

What you'll do

Shop Operations

Manage ANNEES® guest experience in venues, implementing a 'guest first' approach

Oversee all venue operations including opening and closing procedures, team rostering and management, guest experience, product processes, stock control and work health and safety

Optimise venue operations, efficiency and productivity to meet KPIs

Implement new processes, procedures and systems as directed by the Regional Manager

Deliver ANNEES® purpose through championing the ANNEES® brand and culture

Ensure ANNEES® operational processes, procedures and systems are in compliance with company policies

Manage venue supply chain policies, processes, procedures in compliance

Manage venue rostering, approve and submit timesheets to ensure operational requirements and budgets are adhered to

Training and Development

Deliver and implement all ANNEES® training processes, procedures and systems

Provide leadership to Shift Leaders and A-Team Members through coaching and delegation

Proactively develop and train Shift Leaders and A-Team Members, identifying talent for learning and development opportunities

Review and maintain a thorough knowledge of ANNEES® drinks, A-Merch and ANNEES® at Home products, educating and training Shift Leaders and A-Team Members on these products

Team Management

Implement the onboarding and off-boarding of Shift Leaders and A-Team Members

Manage and implement performance reviews and defined performance improvement plans

Deliver and maintain communications with Shift Leaders and A-Team Members

Communicate actual venue performance and celebrate achievements relative to KPIs and outcomes

What you can bring to the A-Team

Minimum 3 years of experience in a retail managerial/supervisory role

Hospitality, customer service, and/or bar work experience

A friendly, professional and approachable attitude

Exceptional customer service and the ability to build genuine relationships

Strong communication and time management skills

The ability to lead effectively and manage a team

A high standard of personal appearance

A growth mindset to embrace opportunities and innovation

A valid drivers license

Demonstrate a high level of integrity

Take initiative

An ANNEES® Ambassador - lead by example by positively promoting the ANNEES® brand and culture to provide A-Piece of Happiness!

Why you should join the A-Team

What does it mean to be on the A-Team? It means you're not just an employee; you're a loyal ambassador, a passionate believer, and an unstoppable force. You align with our purpose and mission. It's about building connections that turn strangers into friends, and friends into an army of A-Fans, united by a shared passion for ANNEES®.

Our vision to provide A-Piece of Happiness to the world starts with our A-Team. ANNEES® aims to provide a positive and rewarding working environment for all. This includes our A-Perks:

Free coffee on shift

30% discount on coffee and A-Merch

Social and team building activities

Opportunities for growth and career development

Feature in our campaigns and photo shoots, representing the ANNEES® brand!

An above Award salary

Think you'd be the perfect addition to the A-Team? Apply today! Please make sure to attach both a cover letter and resume.

Don't meet all of the preferred criteria? Apply anyway! We're willing to give the right person the opportunity.

Police Checks are required for this role.