The Opportunity

Our Kalgoorlie Office is looking for a motivated candidate who is interested in providing excellent customer service for the WA regional community. You will be working with a fantastic team in a fast-paced customer focused environment delivering a wide range of services across the region as a Regional Officer.

In this diverse role that involves engaging with the local community, your duties will include working along the coast and on the water to inspect boats and jetties, conducting practical driving assessments, On Demand transport vehicle checks and travel to remote sites to educate colleagues, stakeholders, and the Public on a wide range of Transport Services. You will also provide information and respond to customer enquiries in accordance with governing Acts, regulations, policy and procedures, licensing issues and rules and marine safety.

To succeed in this role, you will have a positive can-do attitude, great interpersonal skills, the ability to adapt and be passionate about helping people.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Dwayne Brooks, Regional Manager, on 0457 045 605 or [email protected].

There is currently 1 x fixed term position available for immediate filling until the 17th of September, with the possibility of extension(s) or permanency.

The successful applicant or applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment.

Requirements of the position

To be eligible for this position, you must hold a valid ‘C’ class driver’s licence. It is also desirable to have a Recreational Skipper’s Ticket and/or a Certificate of Competency (Coxswain) or be working towards obtaining one.

About you

• Deliver high-quality customer service.
• Take ownership, work autonomously and be willing to travel.
• Be positive and adaptable to the changing needs of the business.
• Demonstrate great team working capability.
• Manage conflict effectively to ensure resolution.
• Build and maintain positive, collaborative, and productive working relationships with a diverse range of internal and external stakeholders.

We believe everyone at the Department of Transport is a leader, contributing to our impactful work for the sector and community. We expect all employees to embody the behaviours and mindsets outlined in the Building Leadership Impact and Leadership Expectations. The leadership context of this position is a Personal Leadership.

As part of our team, you will enjoy

We invite you to Be Part of Something REAL. At the Department of Transport, we value real connection, growth, wellbeing, and purpose. We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, here.

• A competitive salary, and 11.5% employer contributed superannuation and salary sacrifice options.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Training to set you up for success!
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.

Apply Now!

Click the ‘Apply’ button to direct you to our JobsWA application portal and provide the following documents in Word or PDF format:

1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
2. Answer the following two (2) questions, using the Situation, Action, Outcome method, as part of your online application:

• Tell me about a time when you managed a difficult situation with a customer from a different cultural background. How did you use your skills to handle it?
• Give an example of when you had to explain a law or policy to someone. How did you make sure they understood?

Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 3pm on Monday, 23rd of June, 2025. Please ensure your application is submitted on time, as late applications will not be accepted.

DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.