• Full-time position based on Yuggera Country in Loganholme.
• $79k - $92k + Super + Salary Packaging (salary dependent on experience and qualifications)
• Flexible Friendly organisation, hybrid work options available

Our Organisation

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the role

Family and Child Connect is a Queensland Government funded initiative aimed at ensuring vulnerable families and children have access to high-quality services at the right time to help them to maintain the family unit. Family and Child Connect is a community-based intake and referral service, established across Queensland to support families who are at risk of entering or re-entering the child protection system and to help families to care for and protect their children at home.

As our Intake Worker you will act as a first point of contact for families accessing our service. You will provide timely and effective contact, advice and referral services with the aim of increasing the safety of children and reducing the risk of children entering out of home care.

Duties

• Availability from 9am – 5:30pm Monday – Friday to fulfil program contract requirements (this includes time towards accrual of an ADO)
• Assess family’s suitability for engagement based on program eligibility criteria and program model & guidelines. Explore options with clients to support them to make informed choices to address their immediate needs, utilising client self-determination.
• Answer phone lines for FaCC Beenleigh/Bayside & Logan and provide information to support clients to access appropriate resources and services, both within The Benevolent Society and with external agencies and service providers.
• Process all referrals for both FaCC services received through the online portal. Triage incoming referrals and phone calls to determine appropriate FaCC response (i.e. managing the matter at intake, or processing referral for allocation to a Child & Family Practitioner for case work).
• Confidence in engaging with voluntary and involuntary clients.
• Provide information to external services of appropriate supports in the community to assist families.
• Participate in community engagement and networking opportunities, which might look like representing FaCC at community events, attending meetings with other services, completing service visits to promote FaCC.
• Assess and respond to safety concerns and risk of harm when processing referrals and responding to phone calls from community members.

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

• Salary Benefits -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Motor Vehicle Packaging Options – to suit your lifestyle.
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Experience

As an experienced Social Worker, Psychologist, Case Worker or Case Manager you will have a relevant tertiary degree and:

• Degree qualified in social work, human services, psychology or similar
• At least 12 months experience working with children and/or families in a child protection focused role, including experience undertaking comprehensive assessments.
• Excellent understanding of child protection issues and client vulnerabilities such as drug and alcohol use, domestic violence, mental health issues, and the impact of trauma and the effect on child behaviour and development
• Ability to quickly and effectively establish rapport and complete a strengths and needs assessment of client circumstances.
• Ability to work efficiently in a fast-paced environment, delivering quality support to services users.
  
• Prior experience in Family & Child Connect will be highly regarded.
• Current Driver’s License.

If you identify as an Aboriginal and/or Torres Strait Islander person, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Apply online today!

To apply please follow the link and submit your current CV along with a 1 page cover letter discussing your reasons for applying and suitability for the role

Have any questions? Contact Emma on [email protected] for a friendly confidential discussion

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

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