Your future Workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness, deep disadvantage and social exclusion. Our strength lies in our shared purpose and values. We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your new role

At Sacred Heart Mission, our op shops do more than just sell second-hand clothes and wares—they help fund vital programs that support people experiencing homelessness and disadvantage. Our 14 Op Shops in Melbourne contribute up to 30 percent of Sacred Heart Mission’s total income.

Our St Kilda (Grey St) Store is looking for a passionate and community-minded Assistant Store Manager to help oversee daily operations, drive sales, and create a welcoming space for customers, volunteers, and donors.

Click here to download a copy of the position description.

Your day-to-day

A typical day for Assistant Store Manager could involve:

• Receiving donations from the public, pricing, and preparing them for sale on the shop floor.
• Providing and influencing high standards of customer service to donors, volunteers and customers.
• Opening and closing the store.
• Managing Store Assistants and volunteers and providing direction that is supportive and attentive.
• Building upon the local community and developing relationships and that help develop a positive reputation for the store.

We're looking for someone

• Experienced in working an op-shop or retail store, or in fashion and/or interior design.
• Experienced in managing a customer service focused business to achieve sales targets.
• High level interpersonal skills, with demonstrated experience working collaboratively with others.
• Able to identify, sort and price designer and vintage wear, homewares, collectibles and antiques.
• Able to work within a trauma-informed care framework and able to demonstrate de-escalation tactics when necessary.
• Dedicated to working well with volunteers and other team members.

You can look forward to

• Working within a committed team of store assistants, volunteers and wider engagement & development team.
• Ending your workday knowing you've made a difference in people's lives.
• Joining an iconic and busy op-shop at the heart of SHM's programs!
• Op Shop Employee Level 3 Classification ($31.74 per hour).
• Salary packing expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
• Generous leave entitlements, 17% annual leave loading, gifted leave over holiday period, wellbeing leave & more.

Come join us at the op shop!

To apply simply scroll down and enter your details below with attached resume and cover letter.

For more information about the role, contact Laura Tempest, on [email protected] with subject line Assistant Store Manager Enquiry.

Closing date for applications: 5pm, Monday 23 June 2025*

*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

SHM is committed to equal employment opportunities for all people regardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply. All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.