Join Youturn as an Intake Worker with headspace

💬 “I want to do work that matters.”

If that sounds like you — keep reading.

At Youturn, supporting people in their time of need is more than a mission—it’s who we are.

In partnership with headspace, we’re all about standing beside young people when life gets tough. We’re looking for someone who’s not just qualified, but genuinely passionate about making a difference — someone who sees people first, not problems.

Youturn is a leading national not-for-profit organisation delivering Health and Community Services to vulnerable people across Australia. Since 2012, we’ve proudly delivered youth mental health services under the headspace model—offering friendly, flexible clinical and non-clinical support including counselling, peer activities, and social groups for young people aged 12 to 25.

Learn more at youturn.org.au
To discover more about headspace, visit headspace.org.au

As an Access and Intake Worker you will engage, screen, assess, refer, provide brief interventions and coordinate care for young people aged 12-25 years that contact or are referred to headspace Toowoomba.

We are looking for someone who can relate to young people in a friendly and appropriate manner.

✅ We have both full-time and part-time roles available.

🌟 What you’ll be doing

Conduct bio-psycho-social assessments of young people presenting to the service, using the headspace assessment tool and document the results of assessments and screening.

Conduct risk assessments, including assessment of suicide risk and violence and provide follow up support, referrals and treatment.

Participate in the duty and intake system, answering phone calls and enquiries, screening and assessing needs, prioritising and making appropriate follow up appointments and referrals.

Facilitate and monitor the integration and coordination of care of headspace young people, including participating in case review meetings.

Provide brief interventions to a caseload of young people with mild to moderate mental health presentations.

💡 What we’re looking for

You’ve got:

Degree qualifications in Social Work, Occupational Therapy, Psychology, Social Sciences, Human Services, or Mental Health Nursing

Registration as a Mental Health Counsellor or Psychotherapist (ACA Level 3+ or equivalent), or postgraduate qualifications in a relevant clinical mental health field (e.g. Master of Family Therapy, Master of Addictive Behaviours)

Experience conducting comprehensive mental health and risk assessments with children or young people
Demonstrated skills in engagement, crisis intervention, and supporting young people experiencing mental ill health

The capacity to deliver safe, effective, and evidence-based brief interventions to achieve optimal outcomes for young people

A current driver’s license and Blue Card (QLD)

🌱 What you’ll get

A role with real purpose and tangible impact

Enjoy salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay

Ongoing professional development and clinical supervision

A passionate, values-driven team and supportive workplace culture

Opportunities to innovate, grow, and co-create youth-led services

Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle!

Recharge with 5 days of paid wellness leave each year (pro-rata).

Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service

Sound like you?

We’d love to hear from you. Be part of something bigger — help shape a healthier future for young people in your community.

Youturn is committed to diversity and inclusion. We welcome applications from people of all backgrounds, especially those with lived experience or who identify as Aboriginal or Torres Strait Islander.