Early Support Coordinator

• Full Time, 12 month fixed term opportunity
• Narre Warren office location, with flexibility to work remotely, and at other TAC offices
• Competitive salary $103,589 plus superannuation
• For this role annual bonus and salary packaging options are available

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking an Early Support Coordinator who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.

About the role

The Early Support Coordinator proactively manages a portfolio of severely injured clients in the early stages of their claim to achieve optimal client outcomes and client experience in line with social inclusion philosophy, disability principles and practices and TAC objectives. This is achieved through early hospital engagement and facilitation of discharge; the development of holistic Independence Plans; early expectation setting; effective communication with stakeholders; and sound claims liability management.

The Early Support Coordinator manages clients from the acute setting through to community transition, aligning the provision of medical, rehabilitation and disability services with the clients’ goals to achieve maximal independence and participation in all life areas.

About the team

This role will be located at our Narre Warren office and is part of our Independence Branch, within the Claims Management Group in the Client Division at the TAC. You will be supported by a manager who is open and flexible in their approach, your wellbeing and ability to succeed is paramount to the team's overall success. Working closely with a small team of Early and Intensive Support Coordinators, you will join a collaborative team who is passionate about ensuring the best results for TAC clients.

What we’re looking for

Experience in a client services environment

• Assess client needs and develop plans in relation to a biopsychosocial model. Clear communication with the client pertaining to the goals of the plan and the scope of practice that TAC will support alongside formal and informal supports for non-motor vehicle accident-related needs.
• Put the client at the centre of decision making aligned with client goals and the Client Service Charter
• Continuously review the effectiveness of service provision and work with the client to adapt their recovery plan to ensure desired outcomes are achieved
• Empower the client to choose the most appropriate services to meet targeted needs

Empathy

• Use empathy and develop rapport to engage in meaningful conversations with clients, utilizing motivational strategies to support them on their recovery journey

Stakeholder Engagement

• Professionally engage with stakeholders to collaborate and facilitate successful client outcomes and programs to aid in the client’s independence journey

Systems Knowledge

• Utilise a claims management system and other systems to enable effective sourcing and storing of information. A demonstrated ability to understand medical, rehabilitation and disability principles and protocols, and the physical and psychological effects of acquired injuries. As this role is highly administrative, you need to have the capability to work across multiple digital platforms

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Active Support Coordinator, you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be rewarded for great work

We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.

Grow and go places

We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Ready to put care in action? We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Tamika Russell, Shared Services Specialist via email: [email protected], for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Sunday 22 June 2025.

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at [email protected]. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.

This role will require you to have a valid Working with Children Check.

Position Description - Early Support Coordinator.pdf